From Housekeeping to Head of Resort: A Hospitality Success Story
With Teegan Lazarus from Palm Bay Resort
Teegan Lazarus, Manager of Palm Bay Resort, began her hospitality career as a housekeeper, learning the industry from the inside-out as she climbed through the ranks.
Now, with her career having taken her around Australia, from Lord Howe Island to Purnululu National Park, to K’gari, Teegan has found home in the Whitsundays; with plenty of experience in tow. With pride she can tell her team that there isn’t a job on site she hasn’t done herself.
A career in the hotel industry began as a strategic life choice, bringing her out of pricey Sydney and into some of the most beautiful parts of the country. But it soon became her calling.
“I really fell in love with the energy of creating the perfect holiday for people.” Teegan explains.
“It’s not necessarily an easy job, requiring operational oversight, people management, crisis response, financial accountability, and more… but I feel so privileged in helping create someone's best memories.”
On top of creating a service culture that is deep rooted in warmth and care, Teegan strives to welcome locals to the Palm Bay family, organising regional deals and experiences as well as partnering with Whitsunday-based suppliers and businesses.
“Our locals are our bread and butter,” Teegan says, “they are always welcome to come and make the most of the tropical getaway on their doorstep.”
Next, for Teegan, is helping the business grow and improve, whilst maintaining the small, boutique luxury feel that makes it special.
“Being small, we have the opportunity to really be personal and intentional with our guests.” Teegan explains.
“Our team take the time to learn their names, understand their reason for visiting, and create a space where they can genuinely switch off. It’s about stillness, calmness and intention.”
Q: Tell us about your support network:
A: I’m lucky enough to live and work with my partner Dylan on the island, as well as having a loving family caring and wonderful service people: A firefighter, A teacher, a paramedic, an Australian federal police officer and an aircraft engineer! No pets just yet, although plenty of Wallabies and curlews around on the island to keep me busy...
