Year in Review: Andrew Willcox

In politics, it's often the smallest victories that make the biggest impact. For Andrew Willcox, Federal Member for Dawson, 2024 has been a year of championing the people, and seeing those efforts transform lives.

Whether it's securing crucial funding for volunteer organisations or advocating for a safer highway, Andrew’s work reminds us that real progress is about making sure every win counts—no matter how big or small.

And when he does have a win, it’s the community that reaps the rewards.

One of Andrew’s proudest achievements this year has been his work with Volunteer Marine Rescue (VMR) Whitsundays. After successfully securing funding for the organisation last year, Andrew had the honour of officially opening their new Operations and Training Centre. It’s a facility that will significantly enhance VMR’s ability to serve the community and ensure the safety of those who enjoy the waters around the Whitsundays.

“The work that VMR Whitsundays do is crucial when it comes to keeping our boaties and fishers safe on the water," Andrew shared.

The new facility will better equip VMR Whitsundays to handle day-to-day rescue operations and full-scale search and rescue efforts. For Andrew, it was a deeply fulfilling moment after months of hard work and advocacy.

“The volunteers deal with high-pressure situations to keep our waters safe, and this new centre means that the team at VMR Whitsundays will be better equipped to handle the challenges they face.”

Another key win this year was Andrew’s advocacy for families raising children with autism. He successfully secured $2 million in federal funding for the AEIOU Foundation, allowing them to expand their early intervention services by opening a new centre.

"I fought hard to secure that funding because I know how critical early intervention is for children with autism. This isn’t just about numbers on a page; it’s about giving families real hope and practical support,” Andrew said.

The Federal Member for Dawson’s commitment to safety isn’t limited to the water. One of his most pressing campaigns this year has been "Back Our Bruce"—a push for essential upgrades to the Bruce Highway. In particular, the section between Bowen and Home Hill has been identified as the most dangerous stretch of the entire highway, and Andrew has been vocal in calling for federal and state governments to act.

“As someone who spends a lot of time on the Bruce Highway, travelling to meet with businesses and constituents in my electorate, I’ve experienced the dangers of the Bruce firsthand,” he said.

His concerns are shared by locals, many of whom have signed his petition demanding immediate action.

“It’s really the lifeblood for us. It’s the main artery from Brisbane to Cairns. It’s how our farmers get their produce to market, it’s how we all get our supplies from the cities, and it’s how we get our families home safely.”

Andrew is pushing for a long-term plan for the Bruce Highway that focuses not just on the southern end near Brisbane but addresses critical safety concerns in regional areas like Dawson.

"I’d like to see an actual plan for the Bruce, not just starting in the southeast corner and working its way up. We need to put in more overtaking lanes and begin dual-laning each way. I understand it’s a big project and won’t be done overnight, but there needs to be immediate improvement.”

While the long hours on the road are a downside to the job, Andrew says it’s the "touch points" with the community that keep him motivated.

“I really love talking to my constituents.

“The more I talk to people, the better prepared I am when I go to Canberra to fight for their needs.

“There’s nothing more powerful than standing up in parliament and delivering exactly what your community is telling you.”

This connection with the community extends far beyond legislative matters. Andrew is deeply committed to helping his constituents with everything from NDIS issues to immigration and passports through his local office in Mackay.

"We don’t send anyone away here. If someone comes in with a problem, we’ll try to help them, and if we can’t, we’ll steer them in the right direction."

Andrew says that what frustrates him is when people assume he or his office can’t help without even asking.

"Give us a crack!

“Sometimes there are things we can do which may seem small but make a huge difference to people’s lives."

As 2024 draws to a close, Andrew is already looking ahead to the challenges of 2025. With a federal election looming, he’s more committed than ever to fighting for the people of Dawson. From securing better infrastructure to tackling the rising cost of living, he’s determined to ensure that the needs of regional Australians aren’t overlooked.

One of the issues at the top of his agenda is bringing back the Agricultural Visa, which was scrapped by the current government.

"Fruit and veg prices have soared because farmers can’t get the labour force needed to pick the produce.

“It’s falling on the ground and rotting in fields, and that’s driving up prices for consumers.”

Energy costs are another major concern, with businesses facing astronomical increases in their bills.

"When energy costs rise, everything else follows. We need to get this under control to ease the pressure on both businesses and household consumers."

Andrew’s dedication to the community is rivalled only by his devotion to his family. His wife, Raylene, plays a pivotal role, helping him stay on top of political appointments, and their grown children, despite having spread their wings, remain close.

"At the beginning of the year, we managed to spend time with the kids in Canada," Andrew shared.

"It might be our last big family holiday together as they start their own families."

His youngest son, Tommy, recently moved to Wagga Wagga, where he’s now teaching kids with special needs after spending a year overseas. His daughter, Shannon, follows in her father’s political footsteps, working for Senator Susan McDonald.  And eldest son Jack, a civil engineer lives with his wife Zoe and labrador Wally, just up the road in Townsville.

While Andrew hasn’t found much time this year for his favourite past time of fishing and crabbing, he looks forward to a quieter Christmas.

"I’ve done my time putting together trampolines and swing sets on Christmas Eve, so this year, I’m hoping to put a crab pot or two in the creek, put my feet up, and watch some cricket," he said with a smile.

After a year of hard work and community wins, it’s a well-deserved break for a man who’s spent 2024 fighting for the people of Dawson—one victory at a time.

Year in Review: Mayor Greg Williamson

2024 has been a monumental year for Mackay, marked by major changes, significant projects, and a reinvigorated council. While the year began with a fresh set of faces taking their seats in the Mackay Regional Council chamber, it also saw the completion of several landmark initiatives. For Mayor Greg Williamson, it was a year of both triumph and personal reflection, as his dedication to the region continued to shine through despite personal challenges.

When discussing the year, Mayor Williamson doesn’t shy away from the fact that 2024 has been a transformative one, particularly with the introduction of six new councillors.

"One of the best things about having so many new councillors is the fresh and enthusiastic ideas they bring to the table. They question things and force us to rethink how things are done, which is invaluable," he says.

This influx of new perspectives has helped breathe life into the council, pushing the team to re-evaluate processes and ensure they’re delivering more efficiently to ratepayers, especially in the face of rising costs.

Despite the council entering caretaker mode for the election, this year has seen Mackay steam ahead with several key projects, each a testament to the region's growth and future potential. Mayor Williamson proudly points to the Finch Hatton Mountain Bike Track, which officially opened its first stage in April.

"We’re incredibly proud of the numbers we've seen, with over 104,000 visitors in the first three months," he shares. This influx of visitors has firmly established the Pioneer Valley as a top-tier destination for outdoor enthusiasts, with the mayor especially excited about the success of the National Championships hosted by Rocky Trails.

“The feedback from the riders, most of whom were from out of town, was outstanding.”

The success of the Finch Hatton track has set the stage for Stage 2, a $30 million expansion that will include additional downhill wilderness trails from Eungella to Finch Hatton.

On the urban development front, the Northern Beaches Community Hub has made tremendous strides. After years of anticipation, 2024 saw the Federal Government contribute $15 million toward the project, allowing it to enter its construction phase. After the vital infrastructure was put in place for the project last year, construction has now started on the facility.

"People can finally see this vision for the Northern Beaches coming to life," says Mayor Williamson.

The hub will include meeting rooms, playgrounds, and playing courts in its first stages, with future plans to add a library, aquatic centre, and commercial facilities.

Mackay is also poised to take a leadership role in the future of critical minerals research through Stage 2 of the Resources Centre of Excellence.

"We’ve committed $5 million toward the project, and the state government has matched that," says Mayor Williamson. This strategic move aims to bolster Mackay's role in the critical minerals sector by supporting research initiatives that enhance the understanding and viability of these essential resources, ultimately contributing to the future-proofing of the region’s economy.

While Mackay’s headline-grabbing projects are driving the region's future, Mayor Williamson remains equally focused on local, day-to-day improvements. The council has made significant changes in its parks and garden services, a much-needed response to community feedback from last year's mowing issues.

"We've replaced much of our fleet with state-of-the-art mowers, which need less labour and can cover larger areas," Mayor Williamson explains. And in an innovative move, the council has introduced small mowing contracts for local businesses.

"This is a first for us, and it’s aimed at encouraging more community pride while also addressing last season’s grass concerns."

Despite the challenges, Mayor Williamson reflects on how rewarding it is to lead a team that has embraced change and innovation.

"We're focused on delivering a better return at a cheaper cost for the ratepayer. The cost of living and inflation issues we face are the same as any other business," he says.

2024 has also been a deeply personal one for Mayor Williamson. His re-election campaign was one of his toughest yet, a hard-fought battle that was bittersweet. The joy of being elected was dulled by the loss of his father late last year. Mayor Williamson describes the emotional journey of saying goodbye to his father, who passed away at the age of 93.

His father had lived independently in his home until the age of 92 before spending his final 12 months in aged care at Kerrisdale. After suffering a stroke, doctors gave him just 24 hours to live, but he defied the odds, holding on for five more days.

"Those days were incredibly special," Mayor Williamson reflects, "surrounded by family, sharing memories and celebrating his life while he was still with us.

"We played every one of Frank Sinatra’s songs about 25 times for him.”

As he looks ahead, Mayor Williamson and his wife, Annette, have set their sights on personal goals as well. They hope to explore some of the world’s best walking trails, with iconic routes like the Amalfi Coast and Camino de Santiago on their list of future adventures. These plans serve as a great incentive to stay fit.

What’s a common misconception about being mayor?

"The powers I have! It probably comes from television, where mayors are depicted as all-powerful. It never ceases to amaze me what people think I can do—like coordinate the traffic lights down Nebo Road."

Is it true that Mackay’s mayor has never had regalia?

"That’s right. Since the first municipal council in 1870, no Mackay mayor has ever worn a robe or mayoral chain. Unlike Rockhampton, Cairns, and Townsville, where regalia is a tradition, Mackay has never adopted it. However, the one tradition that’s remained since day one is that our mayors are still addressed as ‘Your Worship,’ which continues to this day."

What advice would you give to aspiring young leaders, like those in Mackay’s youth council?

"You’ve got to be passionate about listening to people. Leadership isn’t about saying, ‘I’m the leader, so you’ll listen to me.’ It’s about being a true representative of people. You also have to be realistic and, most importantly, just have a go. If you want to lead the crowd, you have to stand out from the crowd. That takes guts."

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Bringing a fresh perspective and a determined enthusiasm to Council Chambers, Whitsunday Regional Council Mayor Ry Collins has certainly been a positive driving force for the community during the first eight months of his first term as Mayor. Reflecting proudly on his progress and with an eye on the future, Mayor Collins has a strategic focus on advancing the region.

With the future needs of the community in mind, Mayor Collins and Councillors have progressed a number of priority precinct projects like the Whitsunday Coast Airport Masterplan, and the commissioning of new Masterplans for Airlie Beach, Bowen Foreshore, Collinsville Community Hub, and a regional sportspark in Cannon Valley.

“As a first term Mayor, I am committed to building a prosperous future for our region,” said Mayor Collins.

“The recent creation of the Economic Development Advisory Group (EDAG) has been a catalyst initiative to drive proactive and sustainable economic growth across the Whitsundays – bringing together Council, community leaders, and business representatives to ensure our economic plans are aligned with the needs of the Whitsunday community.”

The opportunity to connect with the community on a deeper level stand as a memorable highlight for Mayor Collins over the past year, explaining that with each connection made, he can make better decisions for the community, and its future.

“2024 has been a year of coming together for the new Council and we are committing to a renewed strategic direction, where the foundations have been laid for the region to undertake significant progress and growth after years of being in recovery mode following Cyclone Debbie and the pandemic,” said Mayor Collins.

With 2025 on the horizon, Mayor Collins has plans to continue advocating for and working towards enhanced key infrastructure, improving community services and tackling affordable housing, and health and education facilities, especially with the upcoming Federal election.

“Building on the momentum we have created in the second half of this year, 2025 will see much of our strategic and planning work finalised and set an ambitious path forward for our region over the coming years.”

“I really want to see the rubber hit the road and you’ll see a strong push to attract investment, boost tourism, activate sustainable development, and further diversify the local economy through both council led initiatives, as well as supporting broader economic initiatives such as Airlie Skyway, the Bowen Orbital space port, and other regional business ventures.”

Mayor Ry Collins said that it is the community’s support which continues to drive, and motivate the hard work and dedication of both him and his Councillors in creating future focused plans for the Whitsundays.

“I was humbled that the community put their faith and trust in me to be Mayor, and it’s been an incredible experience so far,” Mayor Collins said.

“Serving the people of the broader Whitsundays, is something I take great pride in, and I’m committed to delivering positive outcomes for every town and every resident in our community.

“I have a strong focus on moving the region forward and it has been exciting to elevate and advance new critical and catalytic infrastructure that will form part of our future community needs and ambition.”

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Year in Review – The Trudy Crowley Foundation

The words fall like stones in a silent room, heavy and irreversible. A diagnosis delivered by a doctor doesn’t arrive gently; it crashes in, turning life as you know it upside down.

The reality of cancer sinks in, casting an unsettling shadow over the world you knew just moments before. The fear begins to coil around you: fear of the unknown, of what’s to come, of what this means.

The medical jargon is endless, technical, and impossible to fully absorb, especially when every thought is clouded by worry. There is an instinctive need for something concrete, a step forward, a reassurance. But instead, there are waiting rooms, weeks between appointments, and despite having a loving circle of family and friends, a quiet feeling of loneliness settles in.

In a time when everyone is telling you to stay strong, inside you feel lost, disconnected—even from yourself. Your oncology team is kind and dedicated, but they, too, are only human in a system stretched thin. You find yourself wishing for a space where you’re not just another case to be managed, but a person facing something unimaginably tough. Somewhere to sit, where words don’t have to be rehearsed or fears brushed aside. Somewhere to simply be.

This is where the Trudy Crowley Foundation steps in: not as another clinic or appointment, but as a haven of empathy, warmth, and connection. For people with any cancer diagnosis, and for their loved ones, this foundation provides the comfort of understanding.

Whether it’s a cup of tea in serene silence or a heart-to-heart with someone who has navigated a similar path before, the Foundation is there. In a time marked by vulnerability and uncertainty, it stands as a lifeline—restoring dignity, understanding, and the reminder that no one faces cancer alone.

Here, you’re not just a diagnosis; you’re a person, and in these walls, you find the strength to navigate the unknown with dignity and support.

This year, the Trudy Crowley Foundation has expanded its mission, deepening its commitment to supporting those navigating cancer in the Mackay community. Honouring the legacy of Trudy Crowley, who fought ovarian cancer with courage and compassion, the Foundation has introduced new faces, programs, and milestones—each a testament to its unwavering dedication.

One of the most significant moments came at the 2024 Touch of Teal Soiree, where over 300 attendees gathered, raising a remarkable $78,419.08. The evening was made even more special by the announcement that Levi Crowley, Trudy’s son, had joined the Board.

"Having Levi with us on this journey feels like closing a circle that started with Trudy’s vision,” shared Founding Director Jacquie Camilleri.

“He’s shown the same tenacity and warmth that his mum did, and he brings a renewed energy to our mission.”

Levi’s appointment symbolises a legacy of family support and resilience, with Jacquie adding,  “He’s been volunteering with us for more than a year, and now, as a Board member, he’s helping us ensure that no one in Mackay has to face cancer alone, just as Trudy wanted.”

Joining Jacquie and Levi on the Board are Levi’s father, Damian Crowley and Sonia Crowley, with Aggie Murphy as Treasurer, Luke Phillips as Secretary and Pauline Townsend as Chair.

This year’s soirée also cast a poignant light on the need for additional palliative care options in Mackay—a need Trudy herself had fervently advocated for during her life. The Foundation is now more committed than ever to creating a private palliative sanctuary—a place of peace, compassion, and dignity for those in their last stages of life. This sanctuary would work alongside the current palliative services, easing the strain on the healthcare system while providing patients with a tranquil, supportive environment.

"Our goal is to give families a place where their loved ones can pass with the comfort they deserve," Jacquie shared.

The Foundation’s mission has only grown stronger in 2024, with its existing support programs continuing to offer unwavering care. Two dedicated ovarian cancer and palliative care nurses, Chris Giannengelo, and Rosie Stannard, provide personalised, compassionate support both within and beyond the hospital. The Foundation’s counsellor, Rebecca Snell, is also on hand to help individuals and loved ones navigate the often-overwhelming emotional landscape of cancer.

Bridgeen Doherty, the Trudy Crowley Foundation's Ovarian Cancer Ambassador, has had a profound impact on the lives of those affected by ovarian cancer. Diagnosed with Stage 3C high-grade serous carcinoma in December 2019, now advanced to Stage 4, Bridgeen has passionately championed awareness around ovarian cancer, encouraging women to learn about the symptoms and actively advocate for their health.

Since joining the foundation, Bridgeen has spearheaded the development of a vital support group for local ovarian cancer patients, and her wise words, “Know your body, know your normal” are now used regularly by the Foundation.

"It’s not just about the treatment," Jacquie says, “it’s about providing comfort, relief, and understanding.

“People need a space to feel heard or understood, and that’s what we’re here for.”

Supporting all who walk through its doors, the Foundation welcomes people from all walks of life, including men. Foundation Ambassador Earl Nielsen, a bowel cancer survivor, has created a support network specifically for men who may feel more comfortable speaking to others who’ve faced similar battles.

"Cancer is often isolating, especially for men who may not be as open to the idea of reaching out for help,” says Earl.

“The Foundation lets us talk openly, share our stories, and know we’re not alone.”

Volunteers, including Jacquie herself, have been invaluable. They assist in every aspect of care, from wig fittings to scarf-tying lessons for those facing hair loss due to chemotherapy. These services provide not only practical support but also a measure of dignity and hope.

With each new development, the Foundation’s vision grows, yet its purpose remains steady: to support, honor, and uplift the Mackay community in its fight against cancer.

"Every dollar we raise, every hand we hold, it’s all for Trudy’s dream—that no one in our community ever faces cancer alone."

The Trudy Crowley Foundation thanks its partners; Murphy Equipment Sales Australia Pty Ltd, S.H. Tait & Co, and Daly Bay. This editorial was sponsored by Daly Bay for the Trudy Crowley Foundation.

https://www.trudycrowleyfoundation.com.au/

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Catholic Education – Diocese of Rockhampton (CEDR) schools in the Mackay region (including Walkerston and Sarina) will be ready to welcome students back when classes resume in 2025.

Catholic Education has a long history in the region having been part of Mackay’s dynamic, vibrant community for over 150 years with the first Catholic School opening in Mackay in 1872 and our most recent Catherine McAuley College opening in 2022.

2025 will see approximately 5800 students enrolled in Catholic schools in the Mackay region with 3 Catholic Kindergartens, 8 Catholic Primary Schools and 3 Catholic Colleges.

Our Kindergartens, Primary Schools and Colleges are well-resourced and prepared to respond to changing circumstances and to assist students and families in the formative years of education and growth.

The specific religious dimension of Catholic schools gives a solid grounding and a real depth that links and ties us to people, places and ultimately to the God who created us and loves us. It gives strength and substance to our Catholic identity.

Our schools provide a focus on 21st Century skills such as cooperation, critical thinking, creativity, and communication which prepares students for life post school.

Students in our Colleges enjoy access to a wide range of study pathways including vocational education and training and preparation for university. Catholic Education – Diocese of Rockhampton has developed a strong reputation for academic excellence, embracing the latest in learning and teaching practice, with students reaping the rewards of quality teaching and learning experiences.

A strong focus on social justice is a key attribute in every Catholic School. Many of our school communities are actively supporting Catholic Missions, St Vincent de Paul and other organisations, providing a lifelong sense of social responsibility to support those in need in our communities.

Catholic Education – Diocese of Rockhampton, where every student matters and every moment counts.

For further information about the commencement of the school year or enrolling in a Catholic school, parents are invited to visit the Catholic Education - Diocese of Rockhampton website or contact their nearest Catholic Kindergarten, Primary School or College.  

www.rok.catholic.edu.au 1800 228 433

Find a Catholic Kindy, School or College near you:

https://www.rok.catholic.edu.au/our-schools/schools-colleges-kindergartens/

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At Comfort Resort Blue Pacific

Comfort Resort Blue Pacific in Mackay has firmly established itself as the go-to destination for travellers and locals alike seeking the perfect mix of relaxation and adventure.

Recently celebrated with the prestigious Best of Queensland Hotel/Motel Accommodation award at the 2024 Mackay Isaac Tourism Awards, Comfort Resort Blue Pacific shines with exceptional service, innovative marketing and proactive sustainability initiatives - all driven by rave guest reviews and glowing recommendations.

To top it off, the resort also secured Gold for 3-3.5 Star Accommodation for the fourth consecutive year, further cementing its status as a trusted leader in the industry.

In an exciting commitment to environmental responsibility, the owners are thrilled to announce that they will participate in the World Travel & Tourism Council's Hotel Sustainability Basics (HSB) Program. This fantastic initiative focuses on 12 key indicators across Efficiency, Planet and People, empowering the resort to enhance its efforts in reducing its environmental footprint.

From beachfront upgrades to serene tropical gardens, Comfort Resort Blue Pacific is the ideal destination for unforgettable family getaways, seamless stopovers and inspiring corporate retreats.

Nestled right on the stunning shores of Blacks Beach, just a short 20-minute drive from Mackay’s lively city centre, the resort invites guests to experience an unforgettable beachside escape. With spacious, self-contained one, two, and three-bedroom apartments, each boasting a private balcony where guests can relax. Guests can experience a unique grassed beachfront that boost views over the Coral Sea.

BBQ’s, sunlounges and picnic tables await you... the possibilities for relaxation and enjoyment are endless!

www.bluepacificresort.com.au

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Oh Deere Farmstay, a family-run agricultural retreat owned by Dale and Karinda Anderson, stood out at the recent Mackay Isaac Tourism (MIT) Awards Gala, clinching multiple awards that reflect its popularity and dedication to agri-tourism.

The farmstay took home the Outstanding Contribution by an Individual award for Karinda, as well as two People’s Choice Awards for Favourite Accommodation Provider and Favourite Operator or Experience Provider. These wins highlight the deep connection Oh Deere has built with its guests and community.

Oh Deere Farmstay’s awards haul also included gold for Unique Accommodation and silver for Tour & Transport Operators, making it five wins in total at the MIT Tourism Awards.

For Karinda, who has worked tirelessly to share the importance of farming, this recognition feels especially rewarding.

“It’s a huge step forward from last year, where we came away with a silver. To take out a gold and two people’s choice awards is absolutely incredible,” she said.

Set on 400 acres of working cane fields, Oh Deere offers guests a unique blend of rustic charm and agricultural insight. Accommodation options range from grassy sites for tents and caravans to cozy, farm-style amenities like a communal kitchen and fire pit, creating what Karinda calls a “home away from home” for returning guests.

The Sugar Farm Tours are another major draw, offering visitors a real taste of farming life.

“We have endless stories that capture what it means to be cane farmers,” Karinda shared.

“It’s about our highs, our lows, and our life on the land. I love seeing the excitement in a child’s face when they experience the farm.”

The tour includes a visit to “The Love Shack,” a John Deere Museum filled with vintage memorabilia, a nod to the farm's namesake.

As Karinda explains, “Farming isn’t just about farming. It’s about helping others understand where their food comes from and the work that goes into it.”

“My father-in-law used to say, ‘Until we run the cities out of food and water, they’ll never understand what it takes, because farmers will work to feed the nation.’”

With plans to expand community outreach, Karinda hopes to continue bridging the gap between urban and rural life.

“I’d love to work with others in agri-tourism. Our kids don’t know where sugar or milk comes from beyond the supermarket,” she said.

For Oh Deere, this year’s MIT wins celebrate that mission and the farm’s growing impact on the Mackay Isaac tourism landscape.

Oh Deere Farmstay

+61 419 873 909

https://ohdeerefarmstay.com.au

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^{The Oh Deere Farmstay team celebrates their five MIT Tourism Awards wins, including gold for Unique Accommodation and the People’s Choice Award for Favourite Experience Provider. Photo credit: Mackay Isaac Tourism}

^{People of all ages enjoy the farm tour activities and serenity at Oh Deere}

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The Bowen Tourism and Business (BTB) team were very proud to win three awards at the 2024 Tourism Whitsundays gala event and be inducted into the Hall of Fame for the Visitor Services category.

Chair of BTB, Jenn Honnery said to win Gold for the third year in a row was a very proud moment for the team and the organisation.

“We were also very pleased that our dedicated team of volunteers also took out the silver award in their category,” she said.

In the Business Awards, BTB was named the winner in the Excellence in Customer Service category.

“We pride ourselves on our customer service at the Bowen Visitor Information Centre, so this award really capped off a great year for the team,” she said.

“It is testament to their dedication, and we were proud to be recognised.”

Manager of Bowen Tourism and Business, Leanne Abernethy said it was an honour to accept the awards on behalf of such a dedicated team of staff and volunteers.

She thanked the team and also the committee, the members, the Whitsundays Regional Council and Tourism Whitsundays.

BTB welcomed a record number of visitors in the past financial year.

The organisation operates the Bowen Visitor Information Centre next to the Big Mango, just 5km south of Bowen and also the information booth at Bowen’s Front Beach.

AWARDS

Hall of Fame – Visitor Information Services category.

Excellence in Customer Service in the Business Awards – Winner.

Visitor Information Services – Gold.

Outstanding contribution by volunteers – Silver.

Come and see us at the Big Mango, have a selfie and then check out our range of merchandise.

We can book accommodation and tours for you.

Bruce Hwy, Bowen

Phone 4786 4222 Email: info@tourismbowen.com.au

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Whitsunday Segway Tours was awarded the Gold title for Eco Tourism on Saturday evening at the Whitsunday Tourism Awards, an honour owner Zak Kelly accepted proudly.

“I am super proud to win this award as it had been over five years since the business had won something this important,” shared Zak.

“My wife, Vhari and I work so hard to make the business truly the best it can be in sustainability, service quality and customer service.”

In the past, Whitsunday Segway Tours has been presented with numerous Excellence in Sustainable Tourism Gold Awards, entered the Hall of Fame in 2018 and was awarded the Steve Irwin Award for Eco Tourism in 2019.

“It’s the small things that all add up to make the business as ecofriendly and low carbon as possible – all these impacts are recorded and verified,” explained Zak.

Whitsunday Segway Tours provides a unique and enjoyable experience for a wide range of tourists from various backgrounds and are the sole Segway tour in Australia to operate in a rainforest national park. November will mark a decade since the business was established, with Zak expressing a warm thank you and gratitude to all their customers both past, present and future.

“I most of all thank my prior and future Segway tour guests, my amazing wife Vhari, my business partner, support businesses, Tourism Whitsundays, government departments, local travel agents and the Whitsunday community for their support - I live and breathe Whitsundays and am completely passionate about the area and it’s future.

We can all agree the Whitsundays is an amazing place, and Whitsunday Segway Tours showcases the region in its own unique Eco Tourism sustainable way for locals and visitors alike.”

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^{Zak Kelly from Whitsunday Segway Tours proudly accepting his award for Eco Tourism on Saturday night}

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The Whitsunday Coast Airport has once again won Gold at the Whitsunday Tourism Awards, for the third time in a row.

The airport won Gold in the ‘Tourism Retail, Hire and Services’ category and with its third consecutive win in a row, it has now been inducted into the Hall of Fame.

Several staff members attended the awards and Director of Commercial Business for Whitsunday Regional Council Craig Turner said it was great to have his team there.

“Sharing the win with several staff Saturday night was a highlight, it’s the whole team that works hard so to be able to share the night with them means a lot,” he said.

“To win gold at any time is exciting but to win three in a row and enter Hall of Fame is the cherry on the cake and a testament to the whole team.”

Craig said that by increasing their level of customer service and everchanging to become more accessible is what got Whitsunday Coast Airport the win on Saturday night.

He said the airport is the funnel to drive the economy for the Whitsundays.

Craig also thanked the Whitsunday Regional Council.

“Firstly, I’d like to thank the Councillors and managers of Whitsunday Regional Council who support us in undertaking activities allowing us to grow and reach our full potential,” he said.

“I’d also like to thank the entire airport team including stakeholders and other industry partners that we work closely with throughout the year.”

Whitsunday Coast Airport offer a range of flights and services to destinations all over Australia, flying to, Brisbane, Sydney, Melbourne, Cairns and the newest addition Adelaide.

They facilitate operations of four commercial airlines - Qantas, Jetstar, Virgin Australia and Skytrans.

Craig expresses congratulations to all the nominees and winners on the night, and said “together as an industry we can continue to make the Whitsundays shine”.

The Tourism Awards are a great event and Craig also expresses that other businesses should get involved with them if they can.

“It is a valuable process to be able to reflect on the previous year by working on the business as opposed to in it, there is always room for improvement and growth.”

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Heart of Reef Shuttles recently won bronze at the Whitsunday Tourism Awards and the whole team is proud to celebrate with the region.

This achievement follows their bronze win at the awards in 2022 and winning the Best of Queensland experience in 2023 and 2024.

They are an extremely popular service which offers door to door transfers, private transfers, transport for wedding groups and recently implemented customised day tours.

Owner and Director Cameron and Michelle Johnstone says the team at Heart of Reef Shuttles pride themselves on their customer service.

“Our staff go above and beyond for our guests – we are the first and last point of contact for their holiday, so we want them to start and end it with a great experience,” she explained.

Michelle said they had three team members present at the Whitsunday Tourism Awards and although they didn’t get the gold, they are very happy and grateful for the achievement with a bronze and thank the whole community for their support.

“It means so much to us to have the continuous support of the community,” said Michelle.

“We are so proud of our achievements since we started in 2018 and our team are fabulous, we couldn’t do this without them.”

She also expressed massive thanks to Tourism Whitsundays and the Whitsunday Coast Airport.

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^{Cameron and Michelle with their Bronze award, Photo credit: R Jean Photography}

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“It’s like winning a Grand Final,” shared Paul Tuddenham, manager of Peninsula Airlie Beach, and beyond proud and grateful recipient of the Whitsundays Tourism Awards 2024 Best of Queensland Accommodation title.

Peninsula Airlie Beach proudly welcomes families and tourists to their 5-star establishment to enjoy a memorable visit to the Whitsundays. Paul, Francine and their dedicated staff have been honourably awarded numerous titles over the past 3 ½ years in recognition of their exceptional levels of customer service and the experience they provide their guests.

This includes; ARAMA Resident Manager of the Year (2022), Tourism Whitsunday Customer Service Award (2022), Trip Advisor Travellers Choice Award (2022, 2023 and 2024), the Queensland Tourism 2024 Gold List of Australian Accommodation 5 Star Rating, and now the 2024 Best of Queensland Accommodation Award.

“We are really thrilled to win this award, to receive any award is a real achievement,” said Paul.

“All successful service businesses set out to provide excellent customer service,to be the best they can be, and to keep improving to maintain that level of service.

To receive an award is an achievement for all the work that gets done, the time, and money invested in the business, it is a real highlight for us, and something we can proudly display to our owners and guests.”

Paul and Francine believe receiving this award perfectly highlights the work of their staff, explaining they are extremely fortunate to have people like Lex, Dorothy, Martie and her team at Eco Clean, working hard every day to ensure the grounds, administration, and accommodation reflects the highest possible standard.

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Succulent seafood, tantalising pastries, colourful fresh produce and mouth-watering speciality items from across the globe, these were just some of the delights on display at the Whitsunday Foodservice Trade Show held in August. Hundreds gathered to engage with a host of enthusiastic suppliers who were all keen to share the products and inspire future culinary creations across the Whitsundays.

The leading suppliers of food solutions in the region,Whitsunday Foodservice prides itself of providing the broadest range of quality products. From fresh to frozen and pantry items, both locally sourced and imported, Whitsunday Foodservice can source almost any product your heart desires. Filling gourmet restaurant kitchens and countless shop shelves, these wonderful suppliers are a big part of the reason our local foodie scene is so vibrant.

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The Brutal Toll Of Vietnam's Battlefield

"Some of us were only 20," Kenneth (Ken) Higgins OAM recalls, his voice heavy with the weight of memory.

"In those days, you couldn’t vote until you were 21 and you couldn’t drink.

“Yet they would send us to Vietnam to kill people."

“We were sent to a foreign land we hadn’t even heard of before as kids, to kill people we didn’t know or dislike.

“They expected us to go and do these horrors and then come back and forget about it.”

This is part of the turmoil many Vietnam Veterans have had to face throughout the years, many with undiagnosed PTSD battling recurrent nightmares, many with unexplained illnesses through harsh poisonous chemical exposure and many who still to this day are reluctant to talk about the horror of conflict as a conscript.

The sad irony of the Vietnam War, is that although it was the first war to be televised, it’s the war with the most reluctance for its returned soldiers to talk about, due to the harsh labels pinned on these kids when they returned, “baby killers”, “murderers” were yelled at them when they first stepped foot back on ‘home’ soil.

There was no welcome home parade for these men and women.

And then, after the constant anxiety of staying alive for months on end in a jungle with constant attacks and explosions, these brave souls were basically forgotten, left to get on with a life they barely recognised, with little to no support.

This is the story Ken Higgins OAM has agreed to share, not to glorify war, but to acknowledge the sacrifice of those still living with inner turmoil, pay respect to those fallen and ensure the mistakes and sacrifices of the past aren’t white-washed and forgotten.

Forgetting the horrors of war proved impossible for Ken and his fellow conscripts.

"Nearly half of the Australians killed in Vietnam were conscripted soldiers, yet the Australian Government said conscripts were mainly to be utilised to make up the numbers... Yet the reality was that conscripts saw as much action as the full-time soldiers.

“In our platoon at least half of us were conscripts.”

The conflict which forever changed Mr Higgins’ life occurred on December 11, 1969. For the soldiers in Vietnam, it was a very different ‘Summer of ‘69’ than the one sung by Bryan Adams.

Amidst the dense jungle of Vietnam, fate dealt a cruel hand to a band of brothers.

"War correspondents were a relatively rare sight for us... until that day," Ken recounts with the rawness of memory. It was a day etched in blood and sorrow, a day when Lance Corporal Robert Buchan, known affectionately as Jock, met his untimely end.

Jock led his platoon through the treacherous terrain of the Nui May Tau Mountains. With every step, they made their way through the thick jungle canopy and traversed the thin line between life and death.

As they pressed forward, Private Kenneth Higgins, a forward scout, signalled the presence of an enemy bunker just 15 meters ahead. Jock, ever vigilant, halted the platoon's advance, sending a second scout to investigate. But fate, cruel and unyielding, intervened with ruthless efficiency.

The enemy, hidden amidst the canopy, advanced upon the unsuspecting soldiers. In the chaos that ensued, Jock was struck down by a hail of bullets to the chest, his young life extinguished in an instant. Nearby, Private Kenneth Higgins was wounded, his arm and leg torn by the onslaught.

Above the canopy, the rhythmic thud of helicopter blades signalled the arrival of salvation. An American medivac team descended upon the sight of contact, their mission clear: to rescue the wounded and retrieve the fallen.

The aftermath was captured by the war correspondent who was with them that day.

"It’s the only photo of an Australian soldier killed in action taken by a war correspondent in the Vietnam War," Ken reflected.

The photos capture the aftermath of the contact with L/Cpl Buchan’s body in view while an American ‘dust-off’ helicopter (Iroquois) hovered overhead to winch the injured Pte Higgins to safety as well as retrieve the body of the deceased.

“They winched me out of the jungle first as Jock was already dead and if they ran into strife they would have left him and returned later, but they were able to get Jock’s body out. There were no body bags or anything, they just had to tie him on and lift him out.”

The memory of that incursion still haunts Mr Higgins to this day, though his valiant stature rarely shows glimpses of the effect these and other moments in Vietnam left scarred on his soul.

“It was a horrible time but interwoven with the best of times which is hard to comprehend.

“But when faced with the horrors we were, you relied on the person beside you with your life, and that forms bonds which are still strong to this day, more than 50 years later.

“We knew we just had to hold on long enough to get out of there.

“It’s probably scarred us a lot more than we realise in the way we think. My wife recognises it in me, she says when bad things happen I show no emotion. But when you’ve seen the worst, whatever they dish up now is no worse than what we’ve been through.”

Mr Higgins said that a lot of the Vietnam Vets are dying very young, some through suicide and some through illness.

“I’m not saying we’re young now but we shouldn’t die yet, and a lot are dying sooner than they should.

“We’ve had people die in their 40’s and 50’s from a lot of cancer.

“We’re suspicious of the defoliants used during Vietnam and it leaching into the water and all sorts of stuff that stuck to us, all the poisonous agents.”

More than 20 years after returning home, Ken spent three weeks in Greenslopes hospital with a rash from one end of his body to the other.

“They had me in oil baths daily, wrapped me up like a mummy, I had to sleep in wet gear and they never told me what it was.

“We had a reunion back in the nineties, and out of the eight of us that slept in the same room, six of us had rashes.

“We’re seeing a lot of child deformities coming through, out of all of my mates nearly all of us have a child with something not quite right and not just the children but the grandchildren.

“But the Government won’t admit to any of that, we’re just told to ‘get over it’.

By Amanda Wright as originally printed in Mackay Life newspaper

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Managers have a huge impact on business outcomes — they influence at least 70 per cent of your employees’ engagement. The majority of employees state that the quality of their manager is more important that their salary!

Teams with talented managers can realise a 48 per cent increase in profitability, a 22 per cent increase in productivity and a 30 per cent increase in employee engagement scores (Gallup, 2018).

Here are the eight habits of the world’s best managers according to Gallup:

1.      Always communicate the reason WHY – most employees are at least a little unsure about how their work fits into the “big picture”, so when a change is required many employees lack motivation, as they don’t understand the WHY. Communicate the WHY and engage your employees on the journey.

2.      Be open to new ideas from your team – change requires innovation. New managers often feel like they ought to be the ones with all the answers but true leaders are open to new ideas and encourage thinking outside the box.

3.      Admit and accept mistakes – continual improvement can only be achieved through honest conversation; the best managers lead with accountability.

4.      Communicate well and connect frequently – check in regularly with your individual team members and use coaching conversations to motivate your team when they are flat.

5.      Discover what motivates people besides money – do they enjoy meeting new people? Mastering new skills? Working in the background? To motivate your team members, figure out how to reframe projects in a way that is uniquely compelling for them.

6.      Explain why your team matters and celebrate excellence – how many employees show up to work for years and never feel like they matter? The best managers give recognition, feedback and celebrate the wins – even the small ones!

7.      Work Life Balance – realise that you must care about your team’s lives outside of work, as life impacts work performance in a huge way. The best managers know, at an appropriate level, what’s going on in an employee’s life.

8.      Always be on the lookout for new stars to promote – identify and develop new leaders. Bad managers focus on the past and what can’t be changed. Average managers focus on the present – the issue at hand. But the best managers focus on the future – what does future success look like?

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