As the season to be jolly approaches, it’s important to remember the four-legged friends who are often neglected by their families and forced to spend majority of their days in the confined walls of a boarding pen.

Whilst this reality is heartbreaking, it is one that is very real, and true.

Thankfully organisations such as Mackay Pet Rescue Incorporated (MPRI) open up their hearts and their homes to accommodate local animals in need, with a range of trained foster carers and volunteers who dedicate their time to make a paw-print sized difference in the lives of those most vulnerable.

Mackay Pet Rescue Inc. is powered by the efforts of over 45 dedicated volunteers and foster carers, including President Zanika Breed, Vice President Ros Lowry, Secretary Janet Ambrose, and Treasurer Renae Gordon. Among these heroes are Robyn Van Rooyan and Leisa Barnett, who also played a crucial role in the establishment of MPRI.

From dogs to cats, silkies to ducks, and even the occasional ‘bin chicken’ or baby crocodile (yes you read that right), the MPRI team is constantly called upon by locals, swiftly attending the scene to save a helpless animal in despair.

They are the silent heroes within the region, known for their fast approach and caring nature, offering a service that is often overlooked and underappreciated.

Janet Ambrose, Secretary of MPRI, shed light on the immense dedication involved in the frontline work of rescuing animals, especially the heartbreaking discovery of very sick animals. Many of these rescues require long-term care to nurse them back to health.

"There’s a tremendous amount of work that goes into this,” Janet said. “We’re all unpaid volunteers juggling regular jobs, families and other responsibilities. We foster in our own homes and rely heavily on community support.

“The high cost of living and rental crisis is really impacting us. People are dumping animals or leaving them behind when they move, and animals are coming into care in pitiful conditions, often withered and close to death."

With the closure of nearby rescues due to a lack of support, MPRI's catchment area has expanded significantly, now covering regions from the Pioneer Valley to Bowen, Moranbah, and Emerald.

To continue their life-saving work, MPRI relies heavily on community donations and government grants - and they’re in need of your support. By building awareness of the real challenges in pet rescue, they hope to inspire businesses, especially those in the mining sector, to sponsor their mission.

“We are constantly rescuing mother cats and kittens from mining camps,” said Janet, “Our carers go out at night with torches, traps, trail cameras and food to catch them… but we are in need of more funding and sponsorship.”

Janet also highlighted the importance of the cat desexing program funded by a $32,000 Gambling Community Benefit Fund. This program will desex 100 cats, preventing an estimated 2,400 kittens from being born next year and reducing the number of animals in need of rescue.

“We’re always looking for foster carers and volunteers in any capacity,” Janet added. “We provide all the supplies and training - people just need to bring their love and willingness to help.”

In future, the rescue team aims to fund a sanctuary for elderly or homeless cats and dogs, specifically helping those whose owners have passed away, those without homes, or when all foster carers reach full capacity.

This holiday season, consider supporting the tireless efforts of Mackay Pet Rescue Incorporated and help make a real difference for those without a voice.

To Donate, visit  www.mackaypetrescueinc.com.au

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Behind many successful businesses there is a furry companion to help lighten the load, and Ocean Rafting is no exception! Meet the wonderful dogs that support the Ocean Rafting and Ocean Safari teams behind the scenes. These exceptional pups provide joy and comfort, which in turn helps to foster the fantastic work environment at Ocean Rafting. From running to greet their human at the end of a long day, to being a loving companion, there's nothing better than a furry friend.

Meet Layla

A Mini Fox Terrier, Layla is a senior dog, but you would never know it given her adventurous spirit and sweet quiet nature. With a love of travelling this loveable pooch is 10 years young and is at her best when sitting with her family in the RV, exploring new terrain and getting out on the open road. A loyal and trustworthy dog, Layla stays close to her humans at all times and her good behaviour is often met with reward when she is given her favourite treat; a tasty milk stick.

Meet Lucy

Lucy is a Mini Fox Terrier, and at the ripe old age of 14, Lucy loves nothing more than a well-deserved sleep. Pet parents Pat and Tracy both head up the accounts department and Pat himself has been with Ocean Rafting for seventeen years – all of Lucy’s life. Lucy will eat anything and loves alerting her pawrents when its treat time. She is a fantastic companion, and loves to spend time with her family. Despite being a tired girl now, Lucy joined the family as a bundle of fun and happiness in crate despite her delayed travels.

Meet Peanut

If you like running and zooming, Peanut is your kind of girl. Peanut is a happy, springy and bouncy six-month-old Italian Greyhound, who is exceptionally loving and intelligent and is sure to give you a run for your money in a race. Peanut belongs to Jan, owner of Ocean Rafting since 2001, and likes to give her quite the workout. Peanut loves a training treat as she is still a puppy. The family love making new memories with their lively pup, and while Peanut isn't running around, she definitely enjoys the compawny of her loving parents.

Meet Roofus and Jethro

Meet Roofus and Jethro, an adorable duo who love walks on Whitsunday Beaches (Don’t we all!). Jethro, an 11-year-old Husky owned by Benny, Eco Host and Master Reef Guide at Ocean Rafting and Ocean Safari, is known for his gentle nature and striking mismatched eyes. His energetic younger brother, Roofus, a 4-year-old Cavapoochon, eagerly awaits his owner Nathan, Sales Captain of Ocean Rafting and Ocean Safari. Roofus impresses with tricks like dancing, high fives and paw shakes! He celebrated his first birthday at a park with friends (dogs), complete with doggy cake and doggy bag! Benny’s favourite memory of Jethro was when he flew him to Airlie Beach to be by his side from when he moved from Kangaroo Island; Benny had never seen him so excited when they reunited.

Meet Boots

Forget treats—Frisbees are what lovable Boots can't resist! Known as the "F word" in her household, this 3-year-old Kelpie has boundless energy. Her pet parents, Kerr, the Operations Manager at Ocean Rafting, and Jas, the Office Manager, share a deep bond with her. While Frisbees may be her favourite, Boots also loves mountain biking with them to burn off energy. She's a champion cuddler, expertly squeezing into any couch spot. Despite being deemed "too gentle" for a working dog, her sweet nature makes her irresistible. Her humans favourite memories of her are bike rides, surf outings, dinner reservations and her blissful snoozes on the way home.

Meet Bella

The small but very loving Bella is a 3.5-year-old mix of Kelpie, Jack Russell, and Dingo. She belongs to Cole, General Manager and Clem, Project Manager for Ocean Rafting and Ocean Safari. Bella has a particular fondness for kangaroo meat and adores playing ball on the beach with her humans! As a spirited trail dog, she loves to run alongside the Cole and Clem during their mountain biking adventures. One of their favourite memories with Bella is their time swimming together at a local swimming hole in Cape Tribulation.

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Almost three decades have passed since Ocean Rafting brought a splash of gold to the turquoise Whitsundays waters. Ocean Rafting has surpassed 28 wonderful years of family-run and locally loved business, and is ready to keep serving the Whitsunday Tourism Industry for another.

Ocean Rafting marked its 28th anniversary in style at the Tourism Awards in October, securing a gold medal in the ‘Major Tour & Transport’ category and silver in ‘Adventure Tourism.’ The team was also honoured as Whitsunday’s favourite tourism experience in the consumer-voted ‘People’s Choice Award Experience.’ These impressive wins led to their induction into the Hall of Fame, recognising three consecutive years of gold in the “Major Tour & Transport” category and three years as the “People’s Choice Award Experience.”

Ocean Rafting is proudly owned by Peter and Jan Claxton, who took over the business in 2001 when it featured just two vessels, "Jammin'" and "Wild Thing." After some renovations, both boats are still part of the fleet today. Under Peter and Jan's leadership, Ocean Rafting has blossomed into a thriving enterprise.

What sets Ocean Rafting apart is its rich family heritage, with three generations actively involved in the business. Nathan Fleming, who has spent 13 years at Ocean Rafting, also shares a deep-rooted connection with the family behind it. His journey began in Hervey Bay, where he first met Jan and Peter—Jan approached him at his job, promoting the business alongside her two children, who now serve as operations managers. Nathan describes Jan and Peter as family, fully embracing their family-oriented approach. The close-knit atmosphere is further strengthened by Jan’s mother, who serves as the head accountant, and her sister, also an accountant, reinforcing the strong familial bonds that define Ocean Rafting.

“At Ocean Rafting, we are lucky to have become a three-generational business over the last twenty-eight years,” said Jan.

“Being family-owned and operated allows us to be agile and efficient when making on-the-go decisions. This translates to our team feeling empowered and responsible for their choices, ideas, and actions. Some of the Rafting team have been with us for a long time, and now their youngsters have joined us, completing the Rafting family recipe.”

Since the business was acquired in 2001, it has expanded from two boats to eight, along with adding planes for scenic flights over the Whitsundays. These breathtaking flights, showcasing the beauty of the Great Barrier Reef and the Whitsunday’s iconic Heart Reef, were introduced by Ocean Rafting seven years ago.

The concept of combining planes with ocean rafting was inspired by Peter, who transitioned from aviation to boating. This innovative approach has led to the creation of the Fly Raft package, which has quickly become one of Ocean Rafting’s best-sellers. This unique offering seamlessly integrates the thrill of flight with the adventure of rafting, providing an unforgettable experience for their customers.

Three generations of family and almost three decades as one of the Whitsundays’ most loved on-water experiences, Ocean Rafting state that their mission is still to treat every day as if it was the one and only day their guests will experience Ocean Rafting and the Whitsundays; and this has attributed to the company’s long-term success and thriving growth over the years.

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Ocean Safari

Ocean Safari, often referred to as the ‘little sister’ of Ocean Rafting, offers a multi-award-winning exhilarating adventure to snorkel the pristine, untouched Great Barrier Reef off the Daintree Coast at Cape Tribulation for the past 16 years.

This half-day Great Barrier Reef tour takes you to two stunning snorkel destinations, each brimming with an extraordinary array of marine life and vibrant coral species. After a swift 25-minute ride, you'll dive into the breathtaking waters of Mackay Reef, ready to explore its spectacular underwater world.

On this tour, you will be in for a chance to snorkel alongside a vast array of marine life and colorful coral, including, sea turtles, tropical fish, eagle rays, giant clams and starfish. Whilst snorkeling amongst the Great Barrier Reef you can often see the coastal rainforest of the Daintree along mainland beach, incorporating two world heritage sites side by side.

The Ocean Safari tour begins at Cape Tribulation beach where you board the vessel bound for the tropical waters. The Ocean Safari vessel takes a maximum of 25 passengers allowing guests to experience tropical paradise and the pleasure of a small group.

The Ocean Safari check-in office also hosts the Turtle Rock Café and Safari Lodge. Located just 400 meters from the beach, Safari Lodge provides comfortable cabins and campsites nestled in the lush Cape Tribulation rainforest, making it an ideal base for exploring this renowned area. The Turtle Rock Café serves up freshly prepared, wholesome meals and excellent coffee, all in a relaxed, friendly setting with inviting outdoor dining.

Cole Claxton, General Manager (son of Jan and Peter) and his partner Clem are the brains behind the  day-to-day operations for the Ocean Safari Great Barrier Reef snorkeling adventure, Safari Lodge and Turtle Rock Cafe in Cape Tribulation along with a bunch talented friendly staff, who will ensure your Cape Tribulation experience is one to remember.

If you are looking at your next adventure, have a look at Ocean Rafting’s little sister. www.oceansafari.com.au

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Mater’s Legacy of Compassionate Care

For nearly a century, Mater Private Hospital Mackay has been by the side of Mackay and Whitsunday residents, supporting them through every stage of life, from the first breath to the final steps.

This commitment to compassionate, high-quality healthcare is exemplified by dedicated clinicians like midwife Sarah Fordyce, whose leadership in Mater Mackay’s maternity unit has brought invaluable support to local families, and the late Ailsa Millewski, a beloved palliative nurse whose gentle, caring presence touched countless lives.

They represent the heart of Mater's mission to provide compassionate, world-class care at every turn of life's journey.

Mater Mothers' Private Mackay midwife Sarah Fordyce has journeyed from aspiring accountant to devoted midwife and Nurse Unit Manager, embodying the values of care, compassion, and leadership that define Mater. Recently recognised with the Mater Early Career Excellence Award, Sarah’s path is marked by resilience and dedication, proving that a passion for people can forge unexpected careers.

After a chance conversation with a midwife in high school, Sarah felt a powerful calling to healthcare, even as she initially pursued a degree and Master's in accounting.

“I decided that midwifery was my calling,” Sarah said.

“After completing one year as a Registered Midwife (RM), although I loved the profession, I still had the feeling that I should have completed my accounting.”

Sarah worked as a RM while completing a Master of Professional Accounting and said although her career trajectory had not been straightforward, she found a profession where both her passion for midwifery and management aligned.

“My accounting experience was in risk management and is utilised on a daily basis in my role as Nurse Unit Manager,” she said.

At Mater Mothers' Private Mackay, Sarah leads a team providing exceptional care, aided by Mater’s status as Queensland’s referral centre for babies with heart conditions. With facilities like the 24/7 Pregnancy Assessment Centre, serving expectant mothers from six weeks onward, and the Neonatal Critical Care Unit (NCCU) – which treats over 2,000 babies annually – Mater stands as a leader in maternal and fetal medicine.

Through Teladoc, Sarah and her team can connect with the NCCU’s expert neonatology team in South-East Queensland, delivering cutting-edge care to some of the region’s most vulnerable patients.

“Being a part of a large healthcare organisation means that we have access to world-class specialists and nursing staff, and innovative research and education,” Sarah says.

While Sarah and her team watch closely over those precious first breaths, there is another team dedicated to ensuring that a person’s last steps are embraced with compassion, care and comfort.

Nurses like Miechelle Williams and the late Ailsa Millewski embody this commitment, bringing warmth and empathy to every patient and family they support—a legacy of care that resonates deeply within the unit.

It has been a year since nurse Ailsa Millewski passed away peacefully in the Mater palliative care unit where she once worked, but the legacy of her care has not faded.

Ailsa joined Mater Private Hospital Mackay in 2010, working in the maternity team and coordinating the hospital’s Health Hearing Program. She made a positive impact on her patients and colleagues from the very beginning.

“People said that when Ailsa smiled, it wasn’t just a smile. She smiled with her whole face,” her husband Gary Millewski recalled.

“She loved working with the babies and young children.”

Ailsa worked across many areas of the hospital, but felt a special draw to the Palliative Care Unit on St Catherine’s ward. The unit has grown over the past 30 years to provide holistic support to patients experiencing lifelimiting illness. Ailsa soon became close friends with fellow Palliative Care Nurse, Miechelle Williams, who said she had ‘fallen into’ this demanding and specialised field of nursing.

“I was still relatively new to Mackay when I met Ailsa. From the get go, I just thought, ‘This is an extremely lovely person.’ You knew if she was on shift with you, it wouldn’t feel like work.”

Miechelle and Ailsa grew closer when Ailsa was part of the nursing team who cared for Miechelle’s husband Warren when he was in Palliative Care Unit.

Warren passed in 2018.

“It was only two and a half years from the time of my husband’s diagnosis to his passing,” Miechelle said.

“In that time, everything about my kids’ lives was disrupted – but once he was in Palliative Care here at Mater, Ailsa just brought that extra little bit of compassion.”

Last year roles were reversed when Ailsa was admitted as a patient in Mater’s Palliative Care Unit.

“Ailsa had fond memories working with Miechelle right up until she took ill – she first showed symptoms that something was wrong in 2021,” Gary said.

“She was always an amazing cook so the first I noticed something was wrong was one night when she was cooking a chicken stir-fry and she came out to me and said ‘Gary, I don’t know what I’m supposed to do.’

“It took until the end of the year to work out that Ailsa had developed a tumour in her adrenal glands which we had removed in Townsville – but a biopsy and PET scan revealed it was already a stage 3 carcinoma and had spread to her spine.

“She opted not to have chemo and wanted to pass away at home.

“I cared for her at home, bought all the equipment, but didn’t want to be the one to tell her that it was getting too much for me.

“She could see though. I just couldn’t do that last bit – our GP had been doing home visits and we went into him one day. He visited her and she said to him, ‘I think I’ll have to go across the road to the Mater.’

“He said, ‘I guess you’ll want the penthouse,’ and she said, ‘Yes, room 116.’

“The first time I laid eyes on Ailsa was 12 September 1984.

“On 12 September 2023, she was admitted to Palliative Care.”

Miechelle cared for Ailsa throughout her admission.

“Caring for Ailsa at the end was difficult because this was a colleague I had worked with, but it was also such a beautiful experience to be able to support her and her family like she had done for me and my family previously,” Miechelle said.

“The night of her passing, Gary and their daughter were both there and it all just felt like it happened at the right time for everyone.”

“Miechelle didn’t have to say anything in those final moments, just her presence there with us was fantastic,” Gary said.

“Ailsa’s wish was that she didn’t want anyone else to be with her when she passed, only me – and it turned out that, at five to two in the morning, our daughters were dozing off to sleep, I was holding Ailsa’s hand, and I just said, ‘I think she’s taken her last breath.’

“She had - and it was just the two of us.”

Gary shared Miechelle’s appreciation for the staff, saying Ailsa was provided with the same care she had given to countless other patients over the years.

“The feeling whenever you are at the Mater is always different to other places. It is so personal and you never feel like a number; you know every person is there for you and nowhere more so than with the palliative care team,” he said.

“Ailsa had always said ‘Gaz, don’t be sad because dying is just as much a part of life as living.’

She said it’s such a privilege to see a baby born, but also a privilege to be able to support a patient at the other end of their care too.”

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Cheeky Little Monkeys, Harper Bee and Party Central

In a family business that’s equal parts legacy and love, Lisa Versaci and her three daughters—Isabella, Alexis, and Stella—are the spirited forces behind Cheeky Little Monkeys, the vibrant play centre that’s taken Mackay by storm.

Recently winning the Mackay Region Chamber of Commerce Best in Business Award for the Next Big Thing (New Business), Cheeky Little Monkeys has become more than a popular play spot for kids; it’s a family’s tribute to a loved one, a shared passion, and a way to stay close to Lisa’s late husband, whose creativity and hard work laid the foundation of the family’s ventures.

Years ago, Lisa’s husband helped build the original Cheeky Little Monkeys on the Sunshine Coast, designing and crafting equipment for children to safely play and explore. Tragically, he passed away in a truck accident, a heartbreak that shifted the family’s world. The grief was immense, but for Lisa and her daughters, Cheeky Little Monkeys became more than just a play centre.

“The girls felt it was essential to repurchase CLM and bring it to Mackay.

“It’s our way of keeping his legacy alive,” Lisa shared.

For them, each laugh, tumble, and game in the centre holds memories, bringing a sense of closeness to their dad, a man who remains a vital part of their everyday lives.

Today, each of Lisa’s daughters contributes to the business, infusing it with unique talents and a shared love for family.

Isabella, at 15, shines as a supervisor at Cheeky Little Monkeys, stepping up in ways that make her mum proud. Alongside her childcare responsibilities, Isabella manages rosters and coordinates birthday parties, demonstrating a maturity beyond her years.

“She makes the children feel safe and loved,” Lisa said, “and watching her create a nurturing environment brings so much warmth to our space.”

Isabella also designs products for their Harper Bee boutique, a line of chic, teen-focused items that promises to expand in the coming months.

Alexis, 14, has also found her stride in the family business. She works as a supervisor at Cheeky Little Monkeys, where she shares her sister’s skill for making kids feel welcome. But Alexis’s creative spark shines brightest at Harper Bee, where she oversees social media, represents the brand as an ambassador, and even collaborates on product design.

“She’s passionate about crafting items that appeal to her age group,” Lisa noted, “and her confidence in front of the camera is incredible. It’s something that draws kids to her online and in-store.”

Her posts and influencer role bring in a loyal following, helping Harper Bee grow into a vibrant, trendy space for teens and tweens.

Stella, at just 11, is the youngest member of the family team, but her contributions are no less impactful. Spending time in the play centre on weekends and school holidays, she’s a comforting, playful presence for the little ones and a quick learner at the retail counter.

Stella is also exploring social media, eager to learn the ropes and connect with other kids her age through the Harper Bee brand.

Beyond Cheeky Little Monkeys, the businesses which bring joy to parents and children alike includes Party Central, a venue perfect for memorable birthday celebrations, and Harper Bee, a boutique shop featuring trendy school supplies, party items, and gifts for teens. The multi-faceted business model has made their location on Wood Street a one-stop shop for Mackay families, with each venture adding something special to the community.

Cheeky Little Monkeys itself is a paradise for children aged six months to five years, with a safe, clean environment designed for joyful play, and a crèche service that allows parents to drop their kids off while they run errands or enjoy a few hours to themselves.

The concept, Lisa explained, grew out of her own experience as a busy mother seeking fun, stress-free options for her children.

“I wanted to create a place where little ones could go bananas in a safe, age-appropriate environment. Somewhere parents could relax, sip a coffee, and let the kids swing into fun,” she said.

Today, families can drop off their children for up to three hours for just $20 an hour, or stay and enjoy a coffee from Primal Coffee with a snack from YAW Bakery. “Date Night Saturdays” even gives parents the option for a night out, with the peace of mind that their little ones are in good hands.

With their recent business award from the Chamber of Commerce, Cheeky Little Monkeys and its sister ventures are thriving and growing. Soon, Harper Bee will move to a new, location in Mt Pleasant, and Cheeky Little Monkeys itself will undergo a major expansion, including added equipment to accommodate more children and families.

“Harper Bee has become more than just a store; it’s a space where tweens and teens can truly feel at home,” Lisa explained.

“When we learned it was for sale, my daughters begged me to buy it, and now it’s part of our family’s legacy to continue what the original owner, Janine, began.”

The shop is filled with carefully curated gifts, self-care items, and unique products designed just for tweens and teens.

“We pride ourselves on selecting only the best, ensuring every item speaks to their sense of style and individuality, both in-store and online,” Lisa added.

It’s a promising future for a family whose love and resilience have seen them through the hardest times, and who continue to find strength and purpose in one another.

For Lisa, the most rewarding part of the business is watching her daughters blossom within it.

“They bring such creative ideas, and seeing their confidence grow has been a joy,” she shared. In each of their roles, whether comforting a crying child or strategising product lines for Harper Bee, her daughters have stepped up, embodying the strength and compassion that their parents instilled in them.

In their laughter, hard work, and shared memories, Lisa and her daughters carry forward a legacy of love and resilience, making their businesses a cherished part of Mackay’s community.

cheekylittlemonkeysmackay.com.au

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With Jen, Clive & Issy Burnup from Burnups Furniture Court

Furniture carries countless memories, from family dinners around the table to cosy movie nights on the sofa. Similarly, Burnups Furniture Court is steeped in its own rich history, that dates back to 1950.

First opening as a ‘hole in the wall’ shop on Bowen’s George Street, the business developed into a larger showroom on 42 Powell Street where the late John Burnup, his wife Lillian and the rest of the Burnup family resided above the shop. Starting with four pillows for stock and purchasing furniture on consignment from Townsville, Burnups was established on a small budget which was infused with passion for design and quality right from the start.

Clive Burnup joined the family business in 1970 at just 21 years of age. Prior to this, he had a brief stint at the Commonwealth Bank and was well-known for performing on-stage as a member of various rock and roll bands.

Clive and Jenni Burnup have recently welcomed their daughter Issy into the business and are thrilled to continue the family-run legacy of this much-loved local furniture store. The family are proud of the business’ growth; they built the existing Cannonvale shop in the middle of a cane paddock which later turned out to be the Whitsunday Shopping Plaza.

“Family businesses bring soul to their operations,” Clive explained.

“When the family sit down for dinner, conversations to do with business continue, it's not like bigger companies which are run by a faraway board of directors and managers, it's a lot more localized and personal.”

Issy also highlighted that running a family business often involves a wider variety of tasks and responsibilities: “From admin to design to unloading a truck, you've got to have a pretty diverse skill set.”

At Burnups everything, including management, is based in the Whitsundays. This is a huge advantage as there is no one-size-fits-all for furniture, and you can be sure to get top quality advice that understands our unique environment. From the climate to the mix of country and coastal styling, Burnups offer furniture solutions that are in-tune with the region.

“In terms of practicality, it is knowing that certain things are just not suitable to the heat of the tropics or lifestyle here,” Issy added.

Your furniture is in excellent hands with Issy, Clive, Jen and their team. They personally source pieces from exotic locations in South East Asia and Italy, while also frequently visiting Sydney and Brisbane for Australian made products.

“We understand the need to carry stock so there are no long wait times for orders. Unlike companies that display furniture you won't receive for 14 weeks; we ensure most products are available immediately” Clive added.

By sourcing products directly, Burnups ensures top-quality standards. They personally inspect factories domestically and internationally, both for their own two stores and for the Furniture Court Buying Group of which Clive is a long serving Board Director.   The aim is to get the right style, comfort, and price. As a family business, they genuinely care about helping you get the best value for your money.

“One key difference in a family business is our genuine commitment to providing high-quality products. We invest considerable time in sourcing to ensure that our stock meets our standards” Issy emphasised.

Although Burnups primarily focuses on ready-to-purchase items, if there's something specific, you’re looking for, they can certainly source it for you.

“Including the Beds R Us shop, we have 2,000 square meters of retail floor space in Cannonvale and a further 1,000 square metres in Bowen showcasing a diverse range of options,” Clive stated.

“That’s another massive transition for us, we have gone from one box of pillows to having five large warehouses” Issy added.

“There's a couple of lifetimes worth going in to build all that,” Clive continued.

The Burnup family continues to develop the business, with a full renovation of the Beds R Us shop completed in the last 18 months. They have also opened a Lazboy Gallery at the end of last year, making it the only Lazboy Gallery between Rockhampton and Townsville. During this time, they also opened an exclusive Zoletti Gallery. The Bowen Store also does Floorcoverings, along with Shutters and Blinds.

Over the past 20 years, Burnups has successfully expanded its commercial Burnups Design Division, a commercial interior decorator service, which operates in conjunction with Burnups Furniture Court. Many projects have been successfully designed and completed on Hamilton Island, Airlie Beach and Bowen. Burnups Design Division has been further developed by Issy who brought her interior design expertise and university qualifications.

The operation is a family affair, “All of the Burnup Family have worked in the business at some stage,” said Clive.

The team also sponsor various events within the community including, The Bowen Cup, Paul Bowman Football Carnival and Dingo Beach festival, and always aim to support other local community businesses. Burnups strive to provide the community furniture with exceptional design, quality and functionality.

https://furniturecourt.com.au/stores/cannonvale-burnups/

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At Evolution Engineering

Evolution Engineering is a powerhouse in the Mackay engineering sector, merging high-tech waterjet profiling with a strong, family-centred philosophy.

This family-run business began almost twenty years ago in a small shed, powered by Managing Director John Refalo and his son Justin. Together with Justin’s wife, Melissa, and Director Joe Grech, they’ve nurtured Evolution Engineering into a premier workshop for quality engineering solutions, with an impressive line-up of state-of-the-art equipment, including three advanced waterjet profiling machines.

Today, Evolution Engineering not only champions precision and quality but also embodies a community-driven character that reflects their dedication to supporting local industries and families alike.

The path to success began when John brought his extensive experience from Hay Point, joined by Justin’s enthusiasm as the company’s very first official employee. Their small operation initially handled basic fabrication tasks, but their curiosity led them to explore the innovative possibilities of waterjet cutting. What began with a single machine grew into one of the most comprehensive waterjet profiling workshops in Australia, boasting capabilities that set Evolution Engineering apart in both skill and service.

“Our waterjet machines are a game-changer,” says Managing Director John.

“We can cut virtually all types of speciality metals including QT plate, wear plate, all alloys, brass and bronze, as well as other materials such as wood, plastic, rubber and even some softer stones”

Waterjet profiling’s cold-cutting technique allows the team to eliminate heat-affected zones in the material which doesn’t compromise the structural integrity of the material properise. This makes waterjet profiling ideal for sensitive, high-spec components, from complex shapes to fine details.

“With waterjets, we get precision without compromising the integrity of the material,” director Joe explains. Whether it’s a delicate bevelled edge on metal alloy or a sharp corner on porcelain, Evolution Engineering delivers clean, intricate cuts that are both quick and exact.

As Evolution Engineering expanded, so did its capabilities. With each new waterjet, they welcomed more complex projects, evolving into a one-stop shop where clients’ visions come to life under one roof.

“Having everything done in-house allows us to control quality and meet tight deadlines,” Melissa said. Her role as Corporate Services Manager ties every operation together, ensuring projects progress smoothly from start to finish.

The company’s dedication to quality isn’t just in words, but in every part of the process, as jobs are carefully inspected before it leaves the workshop. This extended commitment to eminence has earned them long-standing loyalty from their clients, both big and small.

Beyond the machines and materials, Evolution Engineering’s greatest strength is its people.

“It’s about giving back to the community that supported us from the start,” said John.

“We love our community, so we try to do our part, whether that’s through sponsorships, making trophies for local events, or simply lending a hand where it’s needed.”

This dedication to their region extends beyond the workshop walls, as Evolution Engineering also partners with local schools, offering valuable hands-on experiences for students interested in engineering.

Evolution Engineering’s growth and success haven’t dulled their down-to-earth approach. For them, every job, big or small, is equally significant.

“Every customer is important to us,” says Joe.

“From local farmers to multi-million-dollar enterprises, they all get the same high level of service.”

Their team’s experience across sugar mills, mines, ports and all sorts of industries foundational to Mackay ensures they’re equipped to handle any task, with a specific focus on quality and precision.

As the company approaches its 20th anniversary, Evolution Engineering is committed to continuing their legacy of precision, quality, and community support, ensuring they remain the go-to choice for all your engineering solutions in the region.

www.evolutionengineering.com.au

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Viking Mechanical's Journey

Celebrating a decade in the Mackay region, Viking Mechanical owes its longevity and success to a dedicated team that not only loves what they do but also prioritises customer satisfaction every day.

Darrin Keates expressed that he and the entire Viking Mechanical team are thrilled to reach such a significant business milestone, highlighting the commendable achievements celebrated over the past ten years.

“We are extremely proud of the many accomplishments we’ve made over the years. However, the event that kickstarted this adventure was when we were fortunate enough to win the Mackay Airport tender in 2015. This exposure really helped establish our brand,” Darrin explained.

The joining of such a large collaboration, and the positive effect of increased business, prompted Darrin and his wife, Nikki, to re-think their position.

“We decided to bite the bullet and expand our business into the automotive market, working hard on our growth and customer service!”

The team relocated from a single bay shed to a much larger facility, allowing them to offer a more diverse range of services to the automotive industry, including a greener approach to maintenance and repairs.

As opportunities continued to blossom, Viking Mechanical took to the national stage, opening two new diesel repair workshops in Mackay and Brisbane in 2017 and 2019. In recognition of their continued growth and commitment to customer service, they were awarded the Approved IVECO Service Centre for Mackay in 2019, followed by the Approved Jaguar Land Rover Service Centre in 2022.

“Our commitment to building trust and loyalty within the region helps us reflect on how far we’ve come. We are proud and humbled to have had the support that has allowed us to grow into the business we are today,” Darrin expressed.

With sustainable business practices as a core value, Darrin and his team approach each situation with a can-do attitude, recognising and utilising the strengths of each member throughout all operations.

A family affair, Darrin and Nikki’s two children, Melissa and Shane, have also become valuable members of the Viking Mechanical team.

“A few years after starting the business, it became clear that involving the family in all areas was a smart move, and needless to say, this has cemented some of our successes,” Darrin remarked.

Darrin and Nikki are committed to encouraging younger generations to join the workforce, offering apprenticeships to school leavers and young adults while also inspiring young women to enter what has been a predominantly male-dominated industry.

“We encourage the younger generation to get involved in the industry as the automotive sector enters its most exciting phase in 100 years of motoring, with ever-evolving technology—especially electric, hybrid, and the advent of autonomous vehicles looming ever closer to reality,” Darrin explained.

Another proud moment Darrin and Nikki reflect on fondly is how their team operated during the unpredictability of COVID-19.

“Having our dedicated team remain consistently positive during the COVID-19 era showcases our resilience, with very little impact on what we did and continue to do. This made us immensely proud,” Darrin said.

“Receiving the Community Achievement Award – Nominee Ricoh Customer Service Award was perhaps the most rewarding moment, and this could not have been achieved without the outstanding commitment from our people.”

Looking towards the future, Darrin has many plans to advance Viking Mechanical in all areas, ensuring the business continues to offer quality vehicle maintenance and repairs with economical solutions.

We offer labour hire services to support remote clients with auto electrical and mechanical technicians to the Bowen Basin and surrounding districts.

“Our client base includes fleet companies, daily drives, and a mission-critical state-wide fleet of IVECO vehicles, alongside our support for the resource sector. With over 80 years combined experience, their technical expertise covers a diverse range of brands, including European vehicles.  We are committed to providing exceptional service and support to our clients in the years to come.”

As a reputable service centre, Viking Mechanical strives to keep abreast of technology, including EV and hybrid service requirements, and invests heavily in training, tooling, and support to ensure they can navigate the exciting advances in the automotive industry.

Vikingmechanical.com.au

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Expansion is at the heart of any successful business, in fact, many people believe that if you are not going forwards, you are going backwards. Explore Property Whitsundays has experienced this momentum first-hand this year with the recent opening of their brand-new office. Located on a prime piece of street frontage on Shute Harbour Road in Cannonvale, the new central headquarters’ metreage almost doubles the previous space and makes room for Explore’s growing workforce.

In just three years, owner of Explore Property Steve Marks, has been the driving force behind growth and success. Starting out with just three staff, including himself, Explore Property now boasts a team of 12, including six sales staff and a thriving property management team.

“Over the last 12 months the business has had enough momentum to self-propel,” said Steve.

“We’ve just kept hitting the mark and kept attracting new business.

“We have a good fun environment in our team, and it all comes down to really good hiring – the right people for the right jobs, and they are all part of moving forward in the right direction.”

As you enter the brand-new office space, located conveniently on the main entry road linking Cannonvale and Airlie Beach, you are immediately embraced by a homely, relaxed vibe that extends both from the welcoming staff and carefully considered aesthetics.

Steve discovered the new location ‘by chance’ and immediately fell in love with the open space that gave him the blank canvas in which to create his dream office space. Within just eight weeks he conducted a complete fit-out of the space, starting from scratch and finishing with a masterpiece.

Opting to create a modern yet cosy feel where both clients and staff feel genuinely ‘at home’, Steve decided to source all furnishings from home stores rather than office suppliers. As you enter the office you are immediately greeted by two comfy sofas and can choose to sit there or head to the meeting room which is equipped with a ‘dining room table’ for a more formal but ultimately relaxing setting.

Inside the central staff quarters, the homeliness continues, a large meeting table sits front and centre, a modern kitchen gives staff access to a range of handy appliances. To ensure the team are performing at their optimum they have the option of spending time in the "Therapy Corner"  where you can enjoy a relaxing 20 minutes on the massage chair to reinvigorate.

The open plan office is subtly segregated into departments and a soundproof booth allows staff to have private conversations with clients when required.

Overall, the whole office embodies a relaxing yet efficient vibe, providing both staff and clients with a positive and motivational space within which to conduct local real estate business.

Looking forward to the year ahead, Steve remains proud to represent the Explore Property Group which is celebrating 10 years this year with a refreshing re-brand that adorns the new office space.

He is also inspired by the various development projects he is working with, namely The Grove where his team has sold 28 new homes to first home buyers in the last 12 months. He is also excited by his growing property management team, which has organically grown to include over 100 properties, something he wishes to double in the next year.

Whether you are buying, selling, renting or leasing, Explore Property Whitsundays looks forward to welcoming you through their brand-new office doors.

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Worrells

Navigating financial challenges individually or in a business can be extremely daunting…but with Worrells, you no longer have to face hardship alone.

Their ‘together we’ll deal with it’ motive and professionally trained teams are here to assist you in overcoming difficulties such as navigating through insolvency, prioritising your unique circumstances and ensuring you receive the best support possible.

Worrells are renowned for their empathy, expertise, innovative technological solutions, strategic problem-solving, comprehensive service offerings and local presence – yet national impact.

Established in 1973 by Ivor Worrell and headquartered in Rockhampton, Worrells has since become the epitome of excellence in liquidation management, solvency restructuring and turnaround strategies across the country.

With a profound commitment to redefining the bankruptcy landscape, Worrells combines expert knowledge with a compassionate approach aimed at supporting individuals and businesses through their most challenging financial circumstances.

What sets Worrells apart is their genuine concern for all stakeholders affected by insolvency, including creditors and debtors. They are committed to upholding commercial integrity and resolving any wrongdoing within the constraints of insolvency laws and ethical considerations.

Worrells prides itself on its strategic foresight, offering tailored action plans that can mean the difference between business survival and failure.

At the core of Worrells' operational efficiency lies their proprietary technology developed in-house. This personalised tech infrastructure is tailored to optimise service delivery, enhance stakeholder communication and adapt to evolving market demands. By investing in their own technology solutions, Worrells ensures that each client receives unique, efficient and cost-effective solutions that meet every client’s needs.

With offices strategically located across Australia, Worrells leverages the strength of a national brand whilst maintaining local expertise and accessibility. This dual advantage allows them to handle complex, large-scale engagements with confidence while providing personalised support to clients in major cities and regional areas.

Principal of Worrells Rockhampton, Michael Beck, joined the firm in 2015 as the manager of the Worrells Central Queensland office and was promoted to principal in 2018. As a Rockhampton local, Michael holds degrees in Business Management and Accounting from Central Queensland University, is a qualified CPA, and possesses an Advanced Certificate in Insolvency. He stands as Central Queensland’s only local registered liquidator and registered bankruptcy trustee with over 14 years of experience under his belt in corporate and personal insolvency across diverse industries.

Whether it's navigating court-appointed liquidations, receiverships, voluntary administrations, bankruptcies or trusteeships, Worrells provides a comprehensive suite of services encompassing both corporate and personal insolvency matters. They also specialise in statutory trusteeships and offer tailored support for incorporated associations and not-for-profit entities, ensuring they meet the varied needs of all their clients in an effective and comprehensive manner.

Discover why Worrells remains a trusted partner in navigating the complexities of insolvency and financial restructuring today. Whether facing corporate challenges or personal financial difficulties, Worrells is committed to delivering compassionate guidance, strategic insights and tangible solutions that pave the way to a brighter financial future.

'Facing up to a challenge is often the hardest part, but better things can only come from taking the first step on the path to the other side. We’re ready with open minds to listen to your story, and take the necessary steps to relieve much of the physical and emotional burden you’re carrying.’

How Worrells Can Help:

Corporate matters: Court-appointed liquidations, court-appointed receiverships, privately appointed receiverships, creditors’ voluntary liquidations, members’ voluntary liquidations, voluntary administrations and deeds of Company Arrangement  

Personal matters: Bankruptcies, controlling trusteeships, Personal insolvency agreements and Court appointed receiverships  

Other matters: Statutory trustees, Incorporated associations and Not-for-profit entities  

www.worrells.net.au

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Since being founded by Michael and Madison Cotter almost a decade ago, Cotter Builders has gone from strength to strength in the industry. Flashing back to 2015, Michael Cotter was pursuing his building license, while Madison Cotter had just obtained her Bachelor of Architectural Design and Building Design License. Their paths crossed, and their shared vision had transformed into the thriving business that is Cotter Builders.

Cotter Builders, a family-run and orientated business, whose inspiration is led by the owner’s two small boys, Hayes and Spencer, specialises in high-end custom new homes and renovations in the Mackay and Whitsunday region. Within the team, they have an in-house building designer, an interiors team alongside their construction team, which is something co-owner Madison Cotter says sets them apart from the rest.

From the start of the design phase, all the way through to the end of the construction, the team at Cotter Builders always ensure they do whatever it takes to deliver a premium product for their highly valued clients.

“Our clients tend to become our lifelong friends. What we are creating here is a lifestyle, and we want our clients to be a part of it”.

Cotter Builders has established itself as a leader in Mackay's building industry by providing integrated design and construction services all under one roof. Unlike many builders who require clients to choose from a database or source their own plans, Cotter Builders manages the entire process. Their commitment to excellence is evident, as nearly every home they create has garnered awards in its respective categories.

Villa Ta Lumi, one of Cotter Builders’ standout new homes, was recently awarded the prestigious 2024 Master Builders BUSSQ Super President’s Award, best house in its Category and Bathroom of the Year for the Mackay and Whitsundays region. Its stunning design, characterised by a striking façade and a clever fusion of Coastal, Mediterranean and Contemporary styles, has captured significant attention on social media, including a feature by the well-known Three Birds Renovations to their 1 million followers.

Alongside Villa Ta Lumi, the Cotters latest project, Villa Athena, is also generating buzz online, further showcasing Cotter Builders’ commitment to excellence and innovative design.

Owners Madison and Michael are dedicated to supporting the Mackay community by offering school-based work experience, apprenticeships, flexible family-friendly schedules for their staff, and actively participating in local events. Additionally, Madison serves as a mentor for the Master Builders Women in Building initiative. Cotter Builders prioritise sourcing materials locally, partnering with businesses like Porters Mackay to strengthen the community further.

“We like giving back to the community and supporting other local businesses,” Madison explained.

To ensure they keep up with industry trends and regulations, Cotter Builders is part of numerous industry bodies, including Master Builders and the Building Design Association of QLD, who always keep the business up to date with the current legislation and education. However, Madison explained that they go even further to ensure the business stays ahead of the pack.

If you are looking for a quality, bespoke new home and a building experience like no other from start to finish, contact Cotter Builders who are ready to take on the challenge.

“We’re innovative, unique and we have a design focused vision”.

www.cotterbuilders.com

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From minefields to construction sites, Kate and Nic Buhler’s business was fuelled by the uniting of different paths. Kate started as an operator at the mines and Nic owned a roofing business with a close friend. This all changed in 2013 when Nic’s business partner decided to go in a different direction and Kate received the joyous news of her pregnancy. In 2021 The couple decided to create a family company and Tin Lid Enterprises was born that same year, along with their second child.

While Nic is busy on top of houses directing the roofing side of things, Kate has her head in the books, sorting all things admin and quoting. Alongside themselves, they have a team of eight individuals including two apprentices, one who will be fully qualified in January and the other whom started in July.

Tin Lid specialise in metal roofing and do everything from big commercial properties to domestic projects. Happy to take on almost any job, they love nothing more than fitting a premium quality roof and are ready to help you with any roofing project you may throw at them.

Tin Lid is known for its versatility across various projects, but they’ve also tackled significant undertakings in Airlie Beach, including the roof of the new fire station, the Shute Harbour Boat Terminal, and the upcoming Mackay Resource Centre which will start construction early next year.

Kate expressed her excitement about these large projects and giving back to the community:

“The fire station was a major undertaking that we’re really proud of, especially since it’s something the town truly needs,” she shared.

What makes Tin Lid unique is their close-knit crew who are more like family and can often be found hanging out after work.

“They love roofing, it is a really great team, and they're all so proud of their job and their work,” Kate added.

This year, in just their third year of operation, Tin Lid proudly won a prestigious Master Builders Award – the Ken & Nola Clark Memorial Award, which shows their dedication to their business.

When they aren't scaling roofs and drawing up quotes, Nic and Kate take some much-needed rest camping in Lake Proserpine with their family.

Need a new roof? Make sure to call Tin Lid Enterprises.

www.tinlidenterprises.com

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Carpet One

Step into Carpet One and experience exceptional quality paired with genuine, family-driven service. Backed by decades of in-house expertise, their team delivers more than just stylish floors—they create durable, long-lasting spaces tailored to your lifestyle.

Operating on-site across both residential and commercial projects from Mackay to the Whitsundays, and even extending to mining towns like Moranbah, this close-knit, family-run business excels in laying the foundations for comfort and quality in every space.

The team at Carpet One understand the importance of getting the job done right the first time, within a reasonable timeframe. That’s why they employ their own installers that are equipped with professional knowledge and training. This approach ensures that your property is in safe hands, delivering expert solutions to turn your visions into a reality.

Whether installing carpets, tiles, vinyl planks or even window shutters, the trusted team at Carpet One is ready to provide the best products, service and advice, tailored to your specific needs at a reasonable price. Crystal Edwards, Senior Estimator at Carpet One Mackay, was honoured with the prestigious Women in Building Award at the 2024 Master Builders Queensland Awards in August—a true testament to her expertise and the outstanding calibre of Carpet One’s team.

What makes this business exceptional is its unwavering commitment to ensuring that each client feels like more than just a number. From the initial consultation to the final installation, it prioritises a personalised, inclusive experience, making sure every customer feels heard, valued, and supported throughout the entire journey.

Carpet One Mackay has been instrumental in some of the region's most significant projects, including the Harrup Park redevelopment, Fergus' Project of the Year, and numerous high-rise developments including the refurbishment of the Reef View Hotel on Hamilton Island. Yet for co-owners Russell and Meredith Allen together with Richard and Storm Carroll, the real highlight isn’t the scale of the project - it’s the satisfaction of their customers.

Whether it’s transforming a corporate space or helping an elderly couple fall in love with their new flooring, the team at Carpet One takes immense pride in delivering results that bring genuine happiness. Every project, big or small, is a chance to make a meaningful impact, and that’s what truly sets them apart.

Visit 22 Evans Ave, North Mackay today and watch the friendly team “raise the floor” to new heights!

www.carpetone.com.au/mackay

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Understanding what is covered by your car insurance policy can help you avoid unexpected costs in the future. So, how do you know if you have the right cover for your vehicle?

Let’s take a brief look at options

* Excess – Check the standard Excess amount payable especially at renewal.

Make sure the amount of excess does not increase to keep the cost the same.  

Also, important to check the age excess for young drivers, consider if you can accept a higher amount of excess if you have more than one accident a year?

* Kilometres –Pay as you go insurance can be great however the costs are enormous if you go over the km’s registered and then have an accident. So, it is best to check regularly perhaps leave a reminder in the car or Calendar to check your odometer every three months.

* Hire Car - Different options are available upon request

Consider for a small cost up front, compared to if your vehicle is not road worthy, and immediately off the road following an accident.  

In some locations parts may be unavailable, or the repairer unable to commence for weeks.  

Some policies have an unlimited hire car option which can be of great benefit if you do not have access to another vehicle. Especially as parts shortages continue  

• Windscreen Inclusion – Newer model vehicles have lots of high-end technology to help keep you and your family safe.  

The cost of windscreens now range between $120 to upward of $3000 with additional costs for calibrating radar units, rain sensors and codes. Once this option is removed from your policy it is difficult to get back. So defiantly worth including.

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