Mackay is buzzing with excitement as two dynamic business couples, Mark and Nicole Laffin and Ben and Rebecca Phillips, join forces to breathe new life into the historic Hotel Mackay. Located on the corner of Victoria and Wellington Streets, this iconic pub is set for a transformation that promises to make it one of Mackay’s best family hotels and entertainment venues, complete with delicious food and a vibrant atmosphere.

With roots in the pub industry, both couples understand the importance of family traditions. Nicole’s family once managed McGuires Hotel, where she was born, making her connection to hospitality deeply personal.

“It makes for an interesting talking point on my birth certificate,” Nicole shared.

“While people traditionally think of hotels as being watering holes and places to connect with mates, they are also places where families gather to share stories, laughter, and life’s milestones; and for some, they are their home.”

Ben Phillips, head of Gardian Finance and a director of Gardian Group, shares this enthusiasm for community connections. Raised in the Leichhardt Hotel, which his family managed for decades, Ben fondly recalls the bonds formed with patrons.

“The customers became like family,” he says.

Mark has spent a significant part of his career managing various pubs along the Queensland coast, where he gained invaluable expertise in hospitality operations. His culinary passion shines through as co-owner of Laffo’s Bar & Pizzeria, where they craft hearty, family-friendly meals that have become a local favourite.

The idea to purchase Hotel Mackay was a spontaneous conversation over breakfast at Laffo’s.

“I casually asked Mark if he’d be interested in buying a pub,” Ben recalls. “Before I knew it, he was already checking it out!” With both men sensing that the pub wasn’t operating at its full potential, they quickly negotiated a deal before the property even hit the market, officially taking ownership on August 12, 2024.

As renovations are well underway, excitement is building in the community. The vision for the new Hotel Mackay revolves around creating a warm and welcoming space for families to celebrate everything from 18th and 21st birthdays to engagement parties and hens’ nights.

“We want to be the place where locals come to create lasting memories,” Mark explains.

The revamped hotel will feature a dynamic beer garden with a stage for live performances, making it Mackay’s premier outdoor venue, capturing touring bands to attract some big acts to Mackay.

Inside, the renovation will blend heritage and modern comfort, showcasing an art deco vibe with open spaces, a family-friendly restaurant and upstairs accommodation. The restaurant will offer a range of hearty meals, from succulent steaks to delicious pasta dishes, ensuring that families can enjoy good food without breaking the bank.

“Our goal is to become the go-to spot for great steak in Mackay!” says Nicole.

In honour of Ben’s late brother Peter, the venue will also feature Puffa’s Sports Bar. A tribute to Peter’s competitive spirit and legacy in rugby league, the bar will be adorned with memories of Puffa, celebrating his contributions to the local sports scene.

“We want it to feel like a place where people can gather to enjoy sport on the big screen and reminisce,” Ben adds.

“This is about more than just a pub; it’s about building a place that embodies the spirit of our community,” Nicole added.

With a vision for the grand re-opening in mid-2025 and a shared vision for a family-friendly future, Mark, Nicole, Ben, and Rebecca are ready to bring a fresh take to this historic pub, proving that the heart of Mackay truly beats in its vibrant community.

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Year in Review – Robyn Agius – Area Specialist

In the gentle pace of the Pioneer Valley, where each property holds a story of its own, Robyn Agius has quietly shaped her own impressive chapter. With new talent joining her ranks and a historic Marian building soon to welcome clients, Robyn’s accomplishments have been woven subtly into the fabric of the Valley, one sale, one step at a time. For Robyn, this year’s highlights are simply part of her dedication to the people and place she calls home.

Recognition for Robyn came this year in the form of the Area Specialist award for Top Regional Salesperson, a nod to her dedication and the impact she’s made.

“Forging a path for a new brand in this area has taken determination, persistence, and a clear vision of how Area Specialist is perceived in the region,” Robyn explains.

Guided by the innovative values of Area Specialist founder Michael Choi—transparent communication, integrity, and an unwavering commitment to clients—Robyn has set a standard of service that resonates with both her clients and community.

Robyn also achieved the Area Specialist Pinnacle Tier this year, a recognition awarded for outstanding sales performance. For every property sold, Robyn donates $1,000 to local schools or charities, “Thanks to my sellers, we’ve been able to give back in a way that truly impacts our local community,” she said.

Reflecting on a mosaic of memorable moments, she recounts a particularly special sale: “A lovely elderly family was living on a small regional acreage, and we sold their property in two parcels, nearly reaching $1M.” But her support didn’t stop there; she also helped them find their next home, a match that’s turned out beautifully for the family.

“Knowing I could assist them in this next chapter is something I’ll always cherish,” she says.

Set to open this November, her Marian office represents another milestone—a labour of love that has deepened her ties to the Pioneer Valley’s history. Located on 337 Anzac Avenue, the building holds memories of yesteryear. As she renovates while preserving the building’s historical charm, Robyn is gathering stories of the building's past, hoping to honour its history for all who visit.

"The Valley has grown so much since we arrived in 2002, and I’m thrilled to be a part of that history," she says, and invites anyone who may have historic photos or information about the treasured building to share their knowledge with her.

Robyn’s passion for the Pioneer Valley runs so deep that it not only fuels her own work but inspires others to see the Valley’s potential as a united collective. If you flip this magazine over to Tripping, you'll find a feature dedicated to the beauty and heritage of the Pioneer Valley—a vision Robyn herself has championed, connecting a community where each success story builds momentum for the next.

As the demands of her career mounted, Robyn realised she needed to expand her team to elevate the experience for her clients. Enter Shirlz Russell, an independent agent renowned for her exceptional work ethic and unwavering integrity. Alongside her, Mackell Caruana has stepped in as the new administrative and social media whiz, enabling both Robyn and Shirlz to focus on what truly matters: their clients and community initiatives.

“Having them on board means we can deliver a level of service that truly reflects our commitment,” she said.

For Robyn, 2024 has been a remarkable chapter—a blend of professional triumphs, community dedication, and personal treasures. And as she looks to the future, one thing is certain: the Pioneer Valley is all the richer for her presence.

In a year full of professional highlights, what has been a personal highlight in 2024?

“My mum is here from New Zealand. It's been more than 15 years since she's been to Australia and at 83 with very poor vision, that is no small feat. This is a very special time and I am cherishing every moment, she is even quite taken with Allbe my mini Duschy.

robyna.areaspecialist.com.au

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Mackay City Auto Group

Since 2022, Mackay City Auto Group has shifted into high gear, proudly holding the esteemed title of Dealership of the Year with the Pickering’s Group.

At the heart of their success is a finely tuned workplace culture that emphasises positivity, active community engagement and a firm commitment to delivering a seamless customer experience from start to finish.

Dealer Principal Simon Urbanowicz said that the key factor is their culture.

“Ensuring we have the right people for the right tasks in our team is important. We've implemented changes and welcomed many new staff members recently.”

This proactive approach, bolstered by the addition of a HR manager, has allowed them to build a business that integrates with the community, which is key to their operations.

"The most important aspect is ensuring that both we and the manufacturers provide proper training for our staff,” Simon said.

By ensuring the right person is in the right seat, Mackay City Auto Group holds the ‘keys’ to success, creating an environment where employees are motivated and dedicated to providing top-notch service. This aligns perfectly with their motto: "Happy employees, happy customers."

With a team of 90 professionals across various departments including parts, sales, pre-delivery, and used cars, the dealership adopts a holistic approach to training and development. Each team member undergoes continuous professional development to stay up-to-date with the latest industry trends and technologies, equipping them to provide accurate, reliable information, whether they’re fixing a vehicle or guiding a customer through a purchase. Their knowledgeable and engaging team is always ready to assist every step of the way.

Mackay City Auto Group takes pride in making the car-buying process as smooth and stress-free as possible. From beginning to end, the dealership manages every aspect, offering a one-stop-shop experience for all. Whether purchasing a new or used car, customers can rest assured their vehicle is in capable hands.

With an impressive 72 to 96-hour turnaround for new car deliveries, the dealership operates with streamlined efficiency. However, they also recognise that some vehicles may take longer to source, and they maintain transparency with customers about timelines, ensuring expectations are managed professionally.

As the automotive industry continues to evolve, Mackay City Auto Group is ready to adapt. The dealership is dedicated to expanding its facilities and services to meet the growing needs of its customers. That’s why recent developments include an expanded car yard and ongoing enhancements to their service areas, ensuring they are well-equipped to handle the demands of modern vehicle sales and service.

Beyond their commercial success, Mackay City Auto Group has a heart for giving back to the local community. They actively support numerous charitable initiatives, including donations and partnerships with the Mackay Hospital Foundation, Ronald McDonald House

and various local sporting clubs such as rugby league, basketball and touch football. Their active role in these local causes reflects their values of integrity, responsibility and compassion. By investing in the community that supports them, Mackay City Auto Group ensures that they are not just selling cars but also building lasting relationships with their region.

In multiple aspects, Mackay City Auto Group stands out as a leader in the region, demonstrating that success is built not only on sales but also on the relationships they build with their customers, staff and community.

As they gear up to tackle new challenges, the dealership remains committed to upholding the high standards that have earned them the Dealership of the Year title for three consecutive years. For them, it’s more than just selling cars - it’s about remaining a trusted business in the Mackay community, both now and for years to come.

Receive $500 off your New or Preowned in-stock vehicle purchase via the voucher.

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In the heart of Cannonvale, a small veterinary clinic has blossomed into a beloved cornerstone of the community over the past 30 years. Orchid Valley Vets was founded by dynamic duo, Kath and Mark Williams in 1994 and first launched with a desire to bring compassionate pet care to the Airlie Beach area. It has since helped thousands of beloved animals receive the local care they need and deserve.  With Mark’s expertise as a qualified veterinarian and Kath’s experience as a veterinary nurse, the couple crafted a warm, welcoming haven for pets and their owners.

As the clinic celebrates its huge 30-year anniversary, this milestone stands not only as a testament to their dedication but also as a vibrant example of how businesses can grow together with their communities, all while nurturing a culture that prioritises both animal welfare and employee satisfaction.

Over the past 30 years, Orchid Valley Vets has cared for a huge variety of pets and species, from cats and dogs to guinea pigs, birds, snakes, and even a crocodile. A deep connection to the local community is at the heart of the practice, reflecting the values they share with their clients, priding themselves in their honesty in client relationships. Orchid Valley Vet customers know they can trust the team for expert advice and practical treatment options, ensuring each beloved pet is always in the best hands.

The clinic has experienced remarkable growth, expanding its team and services to deliver to the ongoing demands of population rise and now boasts an additional two veterinarians, Mark and Louise Gerrard. They are supported by Katie, the practice manager, and a dedicated team of four veterinary nurses: Hannah, Lola, Tyler, Victoria and Jodie. Together, they ensure that every pet receives the best possible care.

Orchid Valley Vets takes great pride in their vibrant culture and strives to ensure all their staff align with this friendly, positive attitude. Veterinary Nurse Jodie emphasised how Orchid Valley Vets is one of the best practices she has ever worked for:

“I have worked at multiple vets before, and this vet has one of the best cultures.”

While Orchid Valley Vets give back to the Airlie community regularly by caring for their pets, they also go above and beyond helping rescue organisations like Fauna Rescue, who care for injured birds and Eco Barge Clean Seas who looks after injured marine turtles.

What sets Orchid Valley Vets apart from other veterinary practices is not only their unique culture but also their comprehensive range of services. They offer after-hours clinics in collaboration with Proserpine Vets, with whom they have a strong partnership. Other services include grooming, hydro baths, ultrasounds, and X-rays. Additionally, the practice is excited about the possibility of opening a puppy school soon, to help train all the Whitsunday pups.

All the employees at the veterinary clinic love working with animals, and deeply care about their safety, with Jodie stating that, “there is nothing more satisfying than seeing an animal go home happy and healthy.”

The clinic always ensures they build a great relationship with their clients, and pride themselves in their honest approach towards animal care.

Kath and Mark love having their business in the Whitsundays stating that the beautiful community and stunning location make this the perfect home for them.

Despite their busy schedules, Kath and Mark always make time to follow their passion for animals beyond the veterinary clinic. From exploring nature to recently attending the Bowen Races, whenever they can be close to animals, they are content.

If you are looking for a new vet or are a vet looking for a new job, head over to the Orchid Valley Vets where they will welcome you with open arms.

Orchid Valley Vets: 4946 1631

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And Harry Russell From WhitCool Air Conditioning

With a flick of a switch the heavy humid days and the hot sticky nights disappear as the clean cooling air of a Mitsubishi Electric air-conditioning unit washes over you. Clearing the senses and relaxing the body, you can finally escape the heat for much-needed replenishment. This relief is felt not only by humans but also by our playful pooches like Mitsubishi Mo, who works alongside his owner Harry Russell at WhitCool Airconditioning. Mo loves sitting underneath his Mitsubishi Electric air-conditioning unit and letting the icy air cool his thick fluffy coat.

WhitCool is a family-owned business that opened its doors in January 2022 and is owned by Harry Russell and his cousin Mitch Russell.

At WhitCool, they supply and install Mitsubishi Electric air-conditioning units, and Harry said the high-quality product and good workmanship is something they pride themselves in.

By working with builders and clients WhitCool install air-conditioning units into new homes, ensuring that air-con is available to the homeowner from the second they walk into their new home. WhitCool also install air-conditioning units in commercial premises and domestic properties. They also offer repairs and servicing.

“We're big believers in if it's broken don't throw it away, we can fix it. We can replace a part and hopefully try to get another couple of years out of an air-con, rather than trying to replace it,” said Harry.

“We can go to any house with any brand of Air Con and try to repair it, whether it's gas leaks, PCBs or electronics. We always try to push and get a repair done first before trying to find a replacement.”

What sets WhitCool apart from other air-conditioning businesses in the region is its dynamic young team. Harry himself is 28 and he says the whole crew are fairly young but full of technical knowledge and experience which far surpasses their years.

The youngest member of the team is Miniature Schnauzer Mo who is just over one year old.

Although Mo is very new to the business, Harry has noticed Mo making a big impact on promotions.

“Whenever I put a photo of him up or he goes on one of my social media stories, I get a lot of hits,” laughed Harry.

Mo loves attention and he thoroughly enjoys it when Harry brings him into work, he has a great time playing fetch with customers or receiving pats.

“He just brings a lot of energy to the job site and puts a lot of smiles on customers’ faces too!” Harry explained.

“A lot of customers request me to bring him!”

If you would like to meet Mo in person, give Harry a ring at WhitCool and ask him to bring his friendly pooch along to the job. For a fair price, great service and knowledgeable crew, WhitCool have all your air-conditioning needs covered.

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There’s truly no one like Candy, the four-legged assistant who’s ready to greet you with a wagging tail at Elegance Lymphatic Care.

As you slide open the clinic doors, you’re welcomed into a warm, inviting space and by none other than a friendly, well-mannered kelpie-cross staffy named Candy.

Her story is as charming as her name. It all began when a client on her way to an appointment at Elegance Lymphatic Care, stumbled upon a lonely puppy with a can stuck on her head. The clinic’s owner, Laura Hamilton, offered to look after her until a home could be found … and she never left.  

Laura said that from that quirky encounter came her fitting name: Can-dy.

“Fast forward thirteen years, and Candy is now a beloved family and community member,” Laura said.

“Our daughter especially adores her, and the bond between them is truly unbreakable.”

Despite her advanced age, heart failure, the challenges of a small liver and lymphoedema pooling in her stomach, Candy has thrived under Laura's care over the years.

That’s because Laura has been quietly revolutionising lymphatic care, blending advanced technology with traditional massage techniques to offer hope to those battling lymphoedema, lipedema, and post-surgical swelling.

Her clinic in Marian has become a retreat for those seeking relief, from athletes to patients recovering from major surgeries. And, in a serendipitous twist of fate, it wasn’t just her human clients who found relief—her beloved pup, Candy, also benefited.

With her professional expertise, Laura has been treating Candy's lymphoedema by using a specialised laser tool to improve circulation, along with a lymphatic taping technique known as jellyfish taping for extra support.

The results have been remarkable, with Laura saying that even the vet has noticed the vast improvements in Candy’s health.

Whether you’re visiting the clinic for a lymphatic press, manual lymphatic drainage, decongestion therapy, low level cold laser or Hivamat treatment, you’re in the capable hands of Laura - with Candy by your side for extra comfort.

Candy is a hit with clients at Elegance Lymphatic Care, especially those with NDIS. Many find comfort in petting her soft, luscious coat during their treatments, and Laura shares that Candy’s good behaviour and charm have made her a favourite. Clients eagerly look forward to seeing her on their next visit often asking where she is if she is not waiting for them.

Around the town of Marian, Candy is much like a local celebrity. Everyone knows her by name, and she’s even a regular at the school, where she joins Laura’s daughter for walks and makes appearances during show-and-tell. Her fan base grows daily.

For all her hard work, Candy lives a pampered life. Whether it’s playing dress-up, getting groomed, or lounging in her oversized pink princess bed, Candy is living in luxury, always ready to charm the next round of clients.

With Candy by your side, feel your worries fade away as you embrace the relaxing atmosphere of the clinic. Coupled with Laura’s compassionate care, qualified guidance and professional touch, this dynamic duo guarantees an experience that’s as comforting as it is transformative.

www.elegancecare.com.au

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Located in one of Bowen's most picturesque bays, Horseshoe Bay Cafe is a vibrant beachside café where dogs are welcome to join their owners and enjoy their time in the spacious outdoor dining area. This furry-family-member welcome was initiated by the cafe’s animal-loving owner, Jilly Paddon. The inspiration for welcoming pooches of all shapes and sizes came from a desire to make sure the whole family is included, even the furriest members of the clan.

Popular with locals and a delightful discovery for tourists, Horseshoe Bay Cafe’s pet-friendly atmosphere allows patrons to enjoy a breakfast, coffee and cake, meal or drink alongside their precious pets while marveling at the expansive views of this stunning bay.

Jilly Paddon owns Horseshoe Bay Café with her husband David and she shares her enthusiasm for having pets around the café, thanks to its lovely outdoor space.

“Finding pet-friendly businesses can be quite challenging these days. Embracing a pet-friendly policy not only attracts dog owners but also expands our customer base, creating a welcoming environment for all pet lovers.”

Jilly’s passion for animals shines through her affection for her two beloved pups, Eddie, a dachshund, and Charlie, her rescue dog. Both dogs frequently accompany her on outdoor café visits and are loyal companions at home.

Eddie and Charlie have become cherished members of the cafe community. Given the cafe’s proximity to the local caravan park, Jilly emphasises the importance of catering to pet owners. Many visitors prefer to bring their furry friends along while camping and are often hesitant to leave them behind. This commitment to inclusivity not only enhances the cafe atmosphere but also strengthens the bond between the community and its pets.

In addition to being pet-friendly, Horseshoe Bay Cafe is renowned for its delicious, fresh cuisine crafted by the cafe’s skilled chef, including their ever-popular ‘Parmy, Pasta and Pizza Nights,’ which run on Tuesdays from 5-9:30pm with adults dining for just $20 and kids for $10.

The cafe also hosts live music nights, every weekend and Sunday afternoon, making it a vibrant gathering spot for the community, where you can relax and soak in the views on the beach in the tropical surroundings with a cocktail in hand.

Horseshoe Bay’s stunning location and atmosphere has even encouraged visits from special guests in the past, including the likes of INXS’ frontman Jon Stevens.

Jilly and David operated a cafe in Airlie Beach for 8 years before relocating to Bowen, where they successfully run Horseshoe Bay Cafe for the past 5 years. Jilly expressed her love for Bowen, highlighting its stunning beauty and laid-back atmosphere, she also emphasized the amazing friendships she's formed there.

Horseshoe Bay Cafe welcomes visitors seven days a week, inviting everyone—pets included—to come in, relax, and enjoy a delightful culinary experience. Whether you're in the mood for a hearty meal or a light snack, Horseshoe Bay Cafe’s menu is designed to satisfy every palate.

horseshoebaycafe.com.au

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Meet iScope’s Furry Team Members Bringing Joy to the Workplace

Founded in 2017, iScope has built a solid reputation for excellence in scoping, project management, structural repair, and welding qualification and training. While iScope’s dedicated team is key to their success, two special members truly make a fluffy impact: Pip and Alfie. These charming Staffordshire Bull Terrier and Bull Arab mixes have a remarkable gift for easing nerves, spreading smiles, and fostering a warm, welcoming atmosphere.

Pip and Alfie are the perfect pair. Alfie is protective, loyal, and a bit bossy, while Pip is gentle, loving, and unassuming. They were brought into the caring arms of the iScope team—Alfie was bred and purchased locally, while Pip was rescued from the Mackay RSPCA Facebook page. Resembling Alfie’s twin, iScope owners Rachel and Craig Evans couldn't resist her.

While iScope has a friendly and welcoming atmosphere already, the pups play a big role in greeting candidates undergoing weld testing. In an environment where individuals may feel nervous and anxious, the dogs help make people more relaxed, often promoting conversations about their own animals.

Due to the duo’s impact on customers, Rachel Evans said that returning clients are always excited to greet the dogs, “If the dogs aren't there, they’re always asking where they are!”

“The dogs enjoy all the pats they get and promote a more personal conversation between customers and staff,” Rachel said.

iScope’s workshop mascot, Alfie the dog, has even starred in a previous marketing campaign, featuring a fantastic photo of him on a forklift. This lovable pooch has an unusual obsession with lettuce—he’d devour an entire head if given the chance! When he’s not snacking, you can find him lounging at Rachel’s feet, content to stay close.

Pip, on the other hand, loves her bed, which is in the office; she hardly moves from it all day.

If you are looking for your next scoping, project management, structural repair, or welding qualification and training, head to iScope and be welcomed by Alfie and Pip.

www.iscope.au

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Sunny Boo Parker, Parker Law QLD

Amid the files and legal briefs at Parker Law QLD (PLQ), an unexpected source of joy and comfort walks on four paws. With his golden coat and ever-cheerful demeanour, Sunny Boo Parker has taken on the role of morale booster in the office.

Known affectionately as the "King of Smiles”, Sunny regularly visits the PLQ office, where he greets each team member with a wag of his tail, a friendly lick, and a nudge for pats. He’s more than just a mascot; he's part of the team, bringing a sense of joy and connection that’s hard to match.

"We believe that having a furry companion like Sunny in the workplace has been key to fostering the wellbeing of our team," said the company’s director, Kelly Parker.

A bit of a local celebrity, Sunny has appeared in many of PLQ’s social media campaigns, but this marks his first feature in print—a milestone he’s sure to be wagging his tail about!

"Since we started in 2016, Sunny has grown right alongside us," Kelly said.

"He’s gone from lounging on case files in our small home office to overseeing our ever-growing team."

PLQ specialises in conveyancing, business and commercial transactions, as well as farming and property, alongside wills and estates. This creates a bustling atmosphere, but the presence of the "king of smiles" helps to ease the tension.

Sunny also approves of PLQ’s newest initiative—gift vouchers for wills. A thoughtful present for a milestone birthday or when your child welcomes a little one of their own, these vouchers offer the ultimate peace of mind.

"We have over 20 years' experience in Wills and Estates, conveyancing, property, commercial and business Law and we’re here to provide trusted representation every step of the way. We have PROVEN results, provide RELIABLE advice and have been TRUSTED by our clients to provide correct and practical advice” Kelly added.

Next time you visit Parker Law, prepare to be greeted by the King of Smiles himself, who’s always ready to brighten your day.

Parker Law, 26 Sydney Street, Mackay 4740

48 966 966

www.parkerlawqld.com.au

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In a world where hearts and paws unite, Happy Paws Happy Hearts (HPHH) creates life-changing connections between rescue animals and people in the Mackay community. The program brings together individuals facing social isolation and shelter animals in need of companionship, fostering a bond that heals both sides.

Through unique sessions, participants build confidence, find purpose, form lasting friendships and enhance their wellbeing, while the animals receive the love, training and socialisation they need throughout their time in care. It's a symbiotic relationship where outcomes for the hearts result in hope and connection, and outcomes for the paws lead to happier, more adoptable animals.

For Susan Armstrong, HPHH Senior Program Trainer, helping others comes naturally, whether they have two legs or four.

“I get to work with animals every day, but also witness firsthand how they impact the lives of our participants.”

HPHH is a national not-for-profit organisation that addresses social isolation, not just for people but for animals as well. Their unique programs, based at rescue shelters like RSPCA Animal Care Centre, Mackay, focus on helping both vulnerable individuals and animals form meaningful connections. The animals get much-needed care and training, while participants—who range from people with a disability or mental health challenge, veterans and youth at risk—gain confidence, social skills, independence and a sense of purpose.

Susan loves seeing how participants transform over time, watching on as shy individuals gradually open up.

"It’s amazing to see participants realise their potential through working with the animals.”

“When someone masters a new skill, like training a dog, you can see that spark of accomplishment. They realise, ‘Yes, I can do this!’

“That sense of achievement is powerful—it’s about more than just learning to train animals; it’s about building self-worth and confidence," she said.

The program runs small, group sessions that are mutually beneficial for the people and the animals.

“The interaction helps them build friendships and a sense of community, and it’s heart-warming to see both animals and people thrive in such a safe, supportive space,” Susan said.

Happy Paws Happy Hearts Mackay programs have become a lifeline for many. Participants gain more than just companionship from the animals they work with—they acquire skills that improve their mental health and overall wellbeing along with vocational skills for transitions into employment or study. Each session offers a chance for growth, for both the people involved and the animals in care.

The impact of HPHH is clear: happier, more socialised animals ready for adoption and more confident, empowered people ready to find their unique purpose and take on new journeys. It’s a win-win for everyone involved.

Mackay sessions run Monday through Friday with morning and afternoon programs available. If you are interested or know of someone who would benefit from an HPHH program, visit the website to find out more at www.hphhfoundation.org.

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As the season to be jolly approaches, it’s important to remember the four-legged friends who are often neglected by their families and forced to spend majority of their days in the confined walls of a boarding pen.

Whilst this reality is heartbreaking, it is one that is very real, and true.

Thankfully organisations such as Mackay Pet Rescue Incorporated (MPRI) open up their hearts and their homes to accommodate local animals in need, with a range of trained foster carers and volunteers who dedicate their time to make a paw-print sized difference in the lives of those most vulnerable.

Mackay Pet Rescue Inc. is powered by the efforts of over 45 dedicated volunteers and foster carers, including President Zanika Breed, Vice President Ros Lowry, Secretary Janet Ambrose, and Treasurer Renae Gordon. Among these heroes are Robyn Van Rooyan and Leisa Barnett, who also played a crucial role in the establishment of MPRI.

From dogs to cats, silkies to ducks, and even the occasional ‘bin chicken’ or baby crocodile (yes you read that right), the MPRI team is constantly called upon by locals, swiftly attending the scene to save a helpless animal in despair.

They are the silent heroes within the region, known for their fast approach and caring nature, offering a service that is often overlooked and underappreciated.

Janet Ambrose, Secretary of MPRI, shed light on the immense dedication involved in the frontline work of rescuing animals, especially the heartbreaking discovery of very sick animals. Many of these rescues require long-term care to nurse them back to health.

"There’s a tremendous amount of work that goes into this,” Janet said. “We’re all unpaid volunteers juggling regular jobs, families and other responsibilities. We foster in our own homes and rely heavily on community support.

“The high cost of living and rental crisis is really impacting us. People are dumping animals or leaving them behind when they move, and animals are coming into care in pitiful conditions, often withered and close to death."

With the closure of nearby rescues due to a lack of support, MPRI's catchment area has expanded significantly, now covering regions from the Pioneer Valley to Bowen, Moranbah, and Emerald.

To continue their life-saving work, MPRI relies heavily on community donations and government grants - and they’re in need of your support. By building awareness of the real challenges in pet rescue, they hope to inspire businesses, especially those in the mining sector, to sponsor their mission.

“We are constantly rescuing mother cats and kittens from mining camps,” said Janet, “Our carers go out at night with torches, traps, trail cameras and food to catch them… but we are in need of more funding and sponsorship.”

Janet also highlighted the importance of the cat desexing program funded by a $32,000 Gambling Community Benefit Fund. This program will desex 100 cats, preventing an estimated 2,400 kittens from being born next year and reducing the number of animals in need of rescue.

“We’re always looking for foster carers and volunteers in any capacity,” Janet added. “We provide all the supplies and training - people just need to bring their love and willingness to help.”

In future, the rescue team aims to fund a sanctuary for elderly or homeless cats and dogs, specifically helping those whose owners have passed away, those without homes, or when all foster carers reach full capacity.

This holiday season, consider supporting the tireless efforts of Mackay Pet Rescue Incorporated and help make a real difference for those without a voice.

To Donate, visit  www.mackaypetrescueinc.com.au

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Behind many successful businesses there is a furry companion to help lighten the load, and Ocean Rafting is no exception! Meet the wonderful dogs that support the Ocean Rafting and Ocean Safari teams behind the scenes. These exceptional pups provide joy and comfort, which in turn helps to foster the fantastic work environment at Ocean Rafting. From running to greet their human at the end of a long day, to being a loving companion, there's nothing better than a furry friend.

Meet Layla

A Mini Fox Terrier, Layla is a senior dog, but you would never know it given her adventurous spirit and sweet quiet nature. With a love of travelling this loveable pooch is 10 years young and is at her best when sitting with her family in the RV, exploring new terrain and getting out on the open road. A loyal and trustworthy dog, Layla stays close to her humans at all times and her good behaviour is often met with reward when she is given her favourite treat; a tasty milk stick.

Meet Lucy

Lucy is a Mini Fox Terrier, and at the ripe old age of 14, Lucy loves nothing more than a well-deserved sleep. Pet parents Pat and Tracy both head up the accounts department and Pat himself has been with Ocean Rafting for seventeen years – all of Lucy’s life. Lucy will eat anything and loves alerting her pawrents when its treat time. She is a fantastic companion, and loves to spend time with her family. Despite being a tired girl now, Lucy joined the family as a bundle of fun and happiness in crate despite her delayed travels.

Meet Peanut

If you like running and zooming, Peanut is your kind of girl. Peanut is a happy, springy and bouncy six-month-old Italian Greyhound, who is exceptionally loving and intelligent and is sure to give you a run for your money in a race. Peanut belongs to Jan, owner of Ocean Rafting since 2001, and likes to give her quite the workout. Peanut loves a training treat as she is still a puppy. The family love making new memories with their lively pup, and while Peanut isn't running around, she definitely enjoys the compawny of her loving parents.

Meet Roofus and Jethro

Meet Roofus and Jethro, an adorable duo who love walks on Whitsunday Beaches (Don’t we all!). Jethro, an 11-year-old Husky owned by Benny, Eco Host and Master Reef Guide at Ocean Rafting and Ocean Safari, is known for his gentle nature and striking mismatched eyes. His energetic younger brother, Roofus, a 4-year-old Cavapoochon, eagerly awaits his owner Nathan, Sales Captain of Ocean Rafting and Ocean Safari. Roofus impresses with tricks like dancing, high fives and paw shakes! He celebrated his first birthday at a park with friends (dogs), complete with doggy cake and doggy bag! Benny’s favourite memory of Jethro was when he flew him to Airlie Beach to be by his side from when he moved from Kangaroo Island; Benny had never seen him so excited when they reunited.

Meet Boots

Forget treats—Frisbees are what lovable Boots can't resist! Known as the "F word" in her household, this 3-year-old Kelpie has boundless energy. Her pet parents, Kerr, the Operations Manager at Ocean Rafting, and Jas, the Office Manager, share a deep bond with her. While Frisbees may be her favourite, Boots also loves mountain biking with them to burn off energy. She's a champion cuddler, expertly squeezing into any couch spot. Despite being deemed "too gentle" for a working dog, her sweet nature makes her irresistible. Her humans favourite memories of her are bike rides, surf outings, dinner reservations and her blissful snoozes on the way home.

Meet Bella

The small but very loving Bella is a 3.5-year-old mix of Kelpie, Jack Russell, and Dingo. She belongs to Cole, General Manager and Clem, Project Manager for Ocean Rafting and Ocean Safari. Bella has a particular fondness for kangaroo meat and adores playing ball on the beach with her humans! As a spirited trail dog, she loves to run alongside the Cole and Clem during their mountain biking adventures. One of their favourite memories with Bella is their time swimming together at a local swimming hole in Cape Tribulation.

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Almost three decades have passed since Ocean Rafting brought a splash of gold to the turquoise Whitsundays waters. Ocean Rafting has surpassed 28 wonderful years of family-run and locally loved business, and is ready to keep serving the Whitsunday Tourism Industry for another.

Ocean Rafting marked its 28th anniversary in style at the Tourism Awards in October, securing a gold medal in the ‘Major Tour & Transport’ category and silver in ‘Adventure Tourism.’ The team was also honoured as Whitsunday’s favourite tourism experience in the consumer-voted ‘People’s Choice Award Experience.’ These impressive wins led to their induction into the Hall of Fame, recognising three consecutive years of gold in the “Major Tour & Transport” category and three years as the “People’s Choice Award Experience.”

Ocean Rafting is proudly owned by Peter and Jan Claxton, who took over the business in 2001 when it featured just two vessels, "Jammin'" and "Wild Thing." After some renovations, both boats are still part of the fleet today. Under Peter and Jan's leadership, Ocean Rafting has blossomed into a thriving enterprise.

What sets Ocean Rafting apart is its rich family heritage, with three generations actively involved in the business. Nathan Fleming, who has spent 13 years at Ocean Rafting, also shares a deep-rooted connection with the family behind it. His journey began in Hervey Bay, where he first met Jan and Peter—Jan approached him at his job, promoting the business alongside her two children, who now serve as operations managers. Nathan describes Jan and Peter as family, fully embracing their family-oriented approach. The close-knit atmosphere is further strengthened by Jan’s mother, who serves as the head accountant, and her sister, also an accountant, reinforcing the strong familial bonds that define Ocean Rafting.

“At Ocean Rafting, we are lucky to have become a three-generational business over the last twenty-eight years,” said Jan.

“Being family-owned and operated allows us to be agile and efficient when making on-the-go decisions. This translates to our team feeling empowered and responsible for their choices, ideas, and actions. Some of the Rafting team have been with us for a long time, and now their youngsters have joined us, completing the Rafting family recipe.”

Since the business was acquired in 2001, it has expanded from two boats to eight, along with adding planes for scenic flights over the Whitsundays. These breathtaking flights, showcasing the beauty of the Great Barrier Reef and the Whitsunday’s iconic Heart Reef, were introduced by Ocean Rafting seven years ago.

The concept of combining planes with ocean rafting was inspired by Peter, who transitioned from aviation to boating. This innovative approach has led to the creation of the Fly Raft package, which has quickly become one of Ocean Rafting’s best-sellers. This unique offering seamlessly integrates the thrill of flight with the adventure of rafting, providing an unforgettable experience for their customers.

Three generations of family and almost three decades as one of the Whitsundays’ most loved on-water experiences, Ocean Rafting state that their mission is still to treat every day as if it was the one and only day their guests will experience Ocean Rafting and the Whitsundays; and this has attributed to the company’s long-term success and thriving growth over the years.

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Ocean Safari

Ocean Safari, often referred to as the ‘little sister’ of Ocean Rafting, offers a multi-award-winning exhilarating adventure to snorkel the pristine, untouched Great Barrier Reef off the Daintree Coast at Cape Tribulation for the past 16 years.

This half-day Great Barrier Reef tour takes you to two stunning snorkel destinations, each brimming with an extraordinary array of marine life and vibrant coral species. After a swift 25-minute ride, you'll dive into the breathtaking waters of Mackay Reef, ready to explore its spectacular underwater world.

On this tour, you will be in for a chance to snorkel alongside a vast array of marine life and colorful coral, including, sea turtles, tropical fish, eagle rays, giant clams and starfish. Whilst snorkeling amongst the Great Barrier Reef you can often see the coastal rainforest of the Daintree along mainland beach, incorporating two world heritage sites side by side.

The Ocean Safari tour begins at Cape Tribulation beach where you board the vessel bound for the tropical waters. The Ocean Safari vessel takes a maximum of 25 passengers allowing guests to experience tropical paradise and the pleasure of a small group.

The Ocean Safari check-in office also hosts the Turtle Rock Café and Safari Lodge. Located just 400 meters from the beach, Safari Lodge provides comfortable cabins and campsites nestled in the lush Cape Tribulation rainforest, making it an ideal base for exploring this renowned area. The Turtle Rock Café serves up freshly prepared, wholesome meals and excellent coffee, all in a relaxed, friendly setting with inviting outdoor dining.

Cole Claxton, General Manager (son of Jan and Peter) and his partner Clem are the brains behind the  day-to-day operations for the Ocean Safari Great Barrier Reef snorkeling adventure, Safari Lodge and Turtle Rock Cafe in Cape Tribulation along with a bunch talented friendly staff, who will ensure your Cape Tribulation experience is one to remember.

If you are looking at your next adventure, have a look at Ocean Rafting’s little sister. www.oceansafari.com.au

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Mater’s Legacy of Compassionate Care

For nearly a century, Mater Private Hospital Mackay has been by the side of Mackay and Whitsunday residents, supporting them through every stage of life, from the first breath to the final steps.

This commitment to compassionate, high-quality healthcare is exemplified by dedicated clinicians like midwife Sarah Fordyce, whose leadership in Mater Mackay’s maternity unit has brought invaluable support to local families, and the late Ailsa Millewski, a beloved palliative nurse whose gentle, caring presence touched countless lives.

They represent the heart of Mater's mission to provide compassionate, world-class care at every turn of life's journey.

Mater Mothers' Private Mackay midwife Sarah Fordyce has journeyed from aspiring accountant to devoted midwife and Nurse Unit Manager, embodying the values of care, compassion, and leadership that define Mater. Recently recognised with the Mater Early Career Excellence Award, Sarah’s path is marked by resilience and dedication, proving that a passion for people can forge unexpected careers.

After a chance conversation with a midwife in high school, Sarah felt a powerful calling to healthcare, even as she initially pursued a degree and Master's in accounting.

“I decided that midwifery was my calling,” Sarah said.

“After completing one year as a Registered Midwife (RM), although I loved the profession, I still had the feeling that I should have completed my accounting.”

Sarah worked as a RM while completing a Master of Professional Accounting and said although her career trajectory had not been straightforward, she found a profession where both her passion for midwifery and management aligned.

“My accounting experience was in risk management and is utilised on a daily basis in my role as Nurse Unit Manager,” she said.

At Mater Mothers' Private Mackay, Sarah leads a team providing exceptional care, aided by Mater’s status as Queensland’s referral centre for babies with heart conditions. With facilities like the 24/7 Pregnancy Assessment Centre, serving expectant mothers from six weeks onward, and the Neonatal Critical Care Unit (NCCU) – which treats over 2,000 babies annually – Mater stands as a leader in maternal and fetal medicine.

Through Teladoc, Sarah and her team can connect with the NCCU’s expert neonatology team in South-East Queensland, delivering cutting-edge care to some of the region’s most vulnerable patients.

“Being a part of a large healthcare organisation means that we have access to world-class specialists and nursing staff, and innovative research and education,” Sarah says.

While Sarah and her team watch closely over those precious first breaths, there is another team dedicated to ensuring that a person’s last steps are embraced with compassion, care and comfort.

Nurses like Miechelle Williams and the late Ailsa Millewski embody this commitment, bringing warmth and empathy to every patient and family they support—a legacy of care that resonates deeply within the unit.

It has been a year since nurse Ailsa Millewski passed away peacefully in the Mater palliative care unit where she once worked, but the legacy of her care has not faded.

Ailsa joined Mater Private Hospital Mackay in 2010, working in the maternity team and coordinating the hospital’s Health Hearing Program. She made a positive impact on her patients and colleagues from the very beginning.

“People said that when Ailsa smiled, it wasn’t just a smile. She smiled with her whole face,” her husband Gary Millewski recalled.

“She loved working with the babies and young children.”

Ailsa worked across many areas of the hospital, but felt a special draw to the Palliative Care Unit on St Catherine’s ward. The unit has grown over the past 30 years to provide holistic support to patients experiencing lifelimiting illness. Ailsa soon became close friends with fellow Palliative Care Nurse, Miechelle Williams, who said she had ‘fallen into’ this demanding and specialised field of nursing.

“I was still relatively new to Mackay when I met Ailsa. From the get go, I just thought, ‘This is an extremely lovely person.’ You knew if she was on shift with you, it wouldn’t feel like work.”

Miechelle and Ailsa grew closer when Ailsa was part of the nursing team who cared for Miechelle’s husband Warren when he was in Palliative Care Unit.

Warren passed in 2018.

“It was only two and a half years from the time of my husband’s diagnosis to his passing,” Miechelle said.

“In that time, everything about my kids’ lives was disrupted – but once he was in Palliative Care here at Mater, Ailsa just brought that extra little bit of compassion.”

Last year roles were reversed when Ailsa was admitted as a patient in Mater’s Palliative Care Unit.

“Ailsa had fond memories working with Miechelle right up until she took ill – she first showed symptoms that something was wrong in 2021,” Gary said.

“She was always an amazing cook so the first I noticed something was wrong was one night when she was cooking a chicken stir-fry and she came out to me and said ‘Gary, I don’t know what I’m supposed to do.’

“It took until the end of the year to work out that Ailsa had developed a tumour in her adrenal glands which we had removed in Townsville – but a biopsy and PET scan revealed it was already a stage 3 carcinoma and had spread to her spine.

“She opted not to have chemo and wanted to pass away at home.

“I cared for her at home, bought all the equipment, but didn’t want to be the one to tell her that it was getting too much for me.

“She could see though. I just couldn’t do that last bit – our GP had been doing home visits and we went into him one day. He visited her and she said to him, ‘I think I’ll have to go across the road to the Mater.’

“He said, ‘I guess you’ll want the penthouse,’ and she said, ‘Yes, room 116.’

“The first time I laid eyes on Ailsa was 12 September 1984.

“On 12 September 2023, she was admitted to Palliative Care.”

Miechelle cared for Ailsa throughout her admission.

“Caring for Ailsa at the end was difficult because this was a colleague I had worked with, but it was also such a beautiful experience to be able to support her and her family like she had done for me and my family previously,” Miechelle said.

“The night of her passing, Gary and their daughter were both there and it all just felt like it happened at the right time for everyone.”

“Miechelle didn’t have to say anything in those final moments, just her presence there with us was fantastic,” Gary said.

“Ailsa’s wish was that she didn’t want anyone else to be with her when she passed, only me – and it turned out that, at five to two in the morning, our daughters were dozing off to sleep, I was holding Ailsa’s hand, and I just said, ‘I think she’s taken her last breath.’

“She had - and it was just the two of us.”

Gary shared Miechelle’s appreciation for the staff, saying Ailsa was provided with the same care she had given to countless other patients over the years.

“The feeling whenever you are at the Mater is always different to other places. It is so personal and you never feel like a number; you know every person is there for you and nowhere more so than with the palliative care team,” he said.

“Ailsa had always said ‘Gaz, don’t be sad because dying is just as much a part of life as living.’

She said it’s such a privilege to see a baby born, but also a privilege to be able to support a patient at the other end of their care too.”

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